Employee View
Discussion List
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Types of attachments on 'Create HR help desk request' pageOn the 'Create HR help desk Request' page, there is a field to upload attachments. The LOV provides two values to select - Miscellaneous and Inline Attachments. What is …Sheetal Ravindra Shedbalkar 1 view 0 comments 0 points Started by Sheetal Ravindra Shedbalkar Help Desk -
Oracle Fusion HR Help Desk – Internal Note Attachment Visibility Issue Based on User Roles.In Oracle Fusion HR Help Desk, when an agent adds an attachment to an internal note, the attachment is not visible to the employee who originally raised the ticket if th… -
anonymize the name of help desk agents within SR messageshi, How you can anonymize the name of help desk agents within SR messages. Thanks Gianfranco
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Restrict HR Help Desk Request Access for Secondary Contacts Based on Queue – Next Gen HR Help DeskHello Team, We are looking for guidance on configuring data security for HR Help Desk Requests in Oracle Fusion Cloud Next Gen HR Help Desk, specifically to restrict HR …
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Is there a way to enable Company/Business Unit on affected party field on Help Desk?Hello, We have some users that have multiple assignments active at the same time and it's difficult for the HR Help Desk user to identify the correct person while creati… -
Can we make Affected Party mandatory?Hi all, I cannot find a way to make Affected Party mandatory. If I try to do this in Application Composer, it always fails to save due to "Provide a valid value for Affe…
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Error when Primary Contact uses the Close Help Desk Request action 26DSummary: I am working with a client moving them from Classic to Redwood HR Help Desk and we keep getting an error when a Primary Contact uses the 'Close Help Desk Reques…
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Can we limit the quick links in My Help by Country?We are looking to add a semi-large number of quick links on the My Help landing page soon for several different countries. We were wondering if it is possible to limit w… -
Set Field length for Custom Field created via Application Composer in HR HelpdeskWe have created a custom field on the 'Create Helpdesk Request' page to capture Employee ID using Application Composer. It is a 'Number' field. We want to restrict the n…Sheetal Ravindra Shedbalkar 20 views 2 comments 0 points Most recent by Sheetal Ravindra Shedbalkar Help Desk
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Unable to view my HR requests under Myhelp > view my requests sectionSummary: As an employee, I have created HR requests using My help page > Create request. I am unable to see the newly created HR requests under Myhelp page > view my req…
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HR Helpdesk Resolution DescriptionSummary: Employees must receive an email notification when a ticket is Resolved or Rejected; the email must include the complete resolution details entered by the agent
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Restrict Affected Party/Subject person from viewing as a contactSummary: Is there a way to restrict a Subject Person/Affected party from viewing an SR as a contact? When a leader submits an SR on behalf of an associate, especially if… -
26C: Can we hide the button to Start the Employee Help Desk Self Service Assistant from Search?Summary: In 26C, there is a new feature: Start the Employee Help Desk Self Service Assistant from the search bar https://docs.oracle.com/en/cloud/saas/readiness/service/… -
Category field failing to load HR Help Desk RedwoodSummary: The category field is not loading any of the values for some reason. I tried making changes in Visual Builder but still get the same issue Content (please ensur…
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Affected Party Spotlight Template: Email missing in HRHD Detail Emp FlowSummary: I'm configuring the Affected Party Spotlight Template. I follow the instructions here in the tips and consideration to display the email: For the HRHD Detail Ag… -
How can we prevent an Employee from changing the Status of a Help Desk Request?Summary: When an employee is viewing their own Help Desk Request, they can click the Edit button and then change the Status. Is there a way to make the Status field read…
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Employee able to reopen HR help desk requests despite profile option setWe have set the profile option to include only Copy and Resolve actions. Reopen action is not set, as seen below. However, the employee is still able to reopen the reque…Sheetal Ravindra Shedbalkar 35 views 2 comments 0 points Most recent by Sheetal Ravindra Shedbalkar Help Desk
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Unable to see list of previous requests raised as employeeSummary: I am raising a request as an employee in my non prod environment but I cannot see the list of previous records I created previously? Content (please ensure you …
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Hide Assigned Agent on Primary Point of Contacts SR Summary pageSummary: My client has a requirement to hide the assigned agent from the Primary Point of Contact on both the service request summary edit and detail page. This is servi…