Help Desk
Discussion List
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403 error when trying to preview the changes in VBSSummary: We created a new project to make the change related to the case management field. After making the change, when we preview the changes, we are getting this erro…Saloni_Sahu 21 views 1 comment 0 points Most recent by Deaconu Constantin Valentin-Oracle Human Capital Management -
Using Redwood to create an SRSummary: Hello everyone, I am trying to create a new SR using Oracle's new Redwood My Oracle Support page. Are there instructions as to how this works anywhere? In parti…DanielJMcMillian 91 views 2 comments 0 points Most recent by DanielJMcMillian Human Capital Management -
There is a way to translate the FUSION_APPS_CRM_ESS_APPID sentence and / or change the message?Summary: I need to conform in Italian the system message that appears once the service request is closed. Content (required): I need to change the FUSION_APPS_CRM_ESS_AP…
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I have 1000 odd employee records, but they do not have user records. I want to mass load usersSummary: I have found this one - https://docs.oracle.com/en/cloud/get-started/subscriptions-cloud/csgsg/import-batch-user-accounts.html But I am not seeing Account Manag…
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Why is my name on the welcome message (home page) not my set preferred name?Summary: We are getting requests to have a preferred name displayed on the landing page after logging in. The attached screenshot (name hidden) shows the field in questi…
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Turn off the notifications in HRHDSummary: ORACLE HCM is triggering many notifications and hence making it difficult or impossible for the team to manage those notifications effectively and efficiently. …Augustin Benjamin 31 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Help Desk
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"Category Hierarchical Picker" Template for HR Help DeskSummary: In reviewing the Field Templates available for HR Help Desk in Visual Builder, I noticed that there was one called "Category Hierarchical Picker" that seemed li… -
Enable Component in Visual Builder StudioWe have a page in Helpdesk named as Case, at the time of creation of case, need to add Dynamic Table Component. While try to add the component, the left panel named as C…
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Redwood enabled pages not availableSummary: All redwood enabled pages are not loading (like below) - this includes Journeys, Touchpoints, Helpdesk, Case Management, and Opportunity Marketplace. We've trie…
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How to update user email address using HDL?Summary dat file formatting for user email address load in HDLContent In R11 with HDL in Full, we are attempting to update user email addresses via data load. I have loo…User_2025-01-28-22-05-08-618 1.7K views 10 comments 1 point Most recent by User_G57ZC Human Capital Management -
Custom Alert composer - not receiving email notification even its shows as sentSummary: Custom alert created for term employee Filter condition: ${PersonNumber} = '25341' ${TerminationDate} IS NOT NULL Recipient expression: Manager Mail ${AlertUtil…Ankush_Jadhav 31 views 3 comments 0 points Most recent by Ravi Krishna Velchuri Human Capital Management
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Do we have a configuration document for implementing Oracle Redwood HR Helpdesk?Summary: We need to implement Redwood HR Helpdesk. I need the document to refer for the steps in order to configure Redwood Helpdesk. Can you please help me with the con…
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HRHD customized fields to be included in the column filters for SearchHello, We are looking for a way to customize (add/remove/adapt) filters on search pages with our customized fields. (for HRHD). Also, is there a way to get the history o…
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HDL template to load Workday definitionNeed help to load Workday definition via HDL
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HCM Help Desk How to customize appointment creation notifications in Oracle Fusion 24CSummary: The size of the text in the notifications when creating appointments is not noticeable since it is a small box and is visible for a very short time. Is there an…
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HCM Help Desk.- how to customize pages of redwood in Oracle 24CSummary: HCM Help Desk how to customize pages of redwood in Oracle 24C Content (please ensure you mask any confidential information): Benefits obtained with this functio…
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how to integrate a Journey to HR Help Desk?I need to integrate Journey with HR Help Desk. In brief, I need to get a task that is creating a ticket in HR HelpDesk. Did any of you implemented such a kind of solutio…
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How can we get SOC report and Password Policies of Oracle Logfire WMSHi, I need SOC report and Password Policies document of Oracle Logfire WMS. That document need to share with our auditors. If there have any URL link to collect such det…Vijay11891 21 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Applications Security
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Is it possible to extend the Contacts popup template in the HelpDesk Request page using VBS?Summary: Hello, Customer has a requirement to add additional fields(to be derived from person Assignment level) in the Contacts popup. Can the Popup template be customiz…Amritha2184-Oracle 1 view 0 comments 0 points Started by Amritha2184-Oracle Visual Builder Studio for HCM
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Query for fetching Disciplinary action against an employee in Oracle HCMHi Everyone, I need a query to check if any disciplinary action is pending against any particular employee.
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Where can I find the Next Generation Help Desk Release Notes?Hello, I am wondering how I can find the Next Generation Help Desk release notes. I can't find them anywhere in the "What's New" documentation Oracle provides for other …Nicholas Rocchio 61 views 3 comments 1 point Most recent by Michelle Walter-Oracle Human Capital Management
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How to enable Redwood user experience for HR Helpdesk moduleSummary: How to enable Redwood user experience for HR Helpdesk module Content (required): We are implementing HR Helpdesk module and want to enable Redwood user experien…Sangita Vats 683 views 5 comments 1 point Most recent by Michelle Walter-Oracle Human Capital Management
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Termination - action and action reason default valueSummary how to set action and action reason in the termination to be emptyContent hi all, both fields are mandatory in the termination page but for some reason (and not …User_2025-01-30-04-14-21-127 192 views 4 comments 1 point Most recent by John Tomlinson Human Capital Management
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VBS Preview is not showing the custom form I have createdSummary: I have recently taken over a project where the original build was completed by another consultant who has since left the business, the original configuration wa…Shelleyyo 63 views 8 comments 0 points Most recent by John Rhodes-Oracle Visual Builder Studio for HCM
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What type of transactions/processes write to the HCM hrt_profile_b table to create "P" person recswe are finding person records in the hrt_profile_b table. We are trying to understand what triggers a creation of a record to the table? We are are in the process of imp…Becky Twining 1 view 1 comment 0 points Most recent by ROOPESH MADAN-Oracle Human Capital Management
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when was Case Management included with HR Help DeskSummary: When was Case Management included wtih HR Help Desk? Looking for a Release date. Content (please ensure you mask any confidential information): Version (include…
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Is it possible to modify the Attachment Category field in HR Help Desk (Next Gen)?Summary: After the 22C update, we noticed the new Category field used for adding Attachments to a Help Desk Request. It can be confusing for some to see two Category fie…
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HDL to add Enterprise Seniority Date to Pending WorkersSummary: We had a requirement to add enterprise seniority date to pending workers using HDL. I am trying to add using below HDL it is troughing me an error. METADATA|Sen…Sravanthi Yarlagadda 11 views 1 comment 0 points Most recent by MandeepGupta Human Capital Management
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sample HRHD otbi reportsSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Personaliztion - Partial trigger fieldsSummary Employment category - partial trigger - soc1 soc2Content hi all, can someone please explain: 1. what is partial triggers field when going into personaliztion? 2.…User_2025-01-30-04-14-21-127 70 views 4 comments 0 points Most recent by alexey.shtrakhov Human Capital Management