Help Desk
Discussion List
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Visual Builder Studio - HR Help Desk Layout Customization for Category / Sub Category field (HRHDSummary: Customize the Category field such that Top Category and Sub-Category are listed as parent-child node (i.e., Once user selects Top category, Child Category shoul… -
Single select button creation based on fusion Employee field in Redwood VBS HRHD (Internal Helpdesk)Summary: In HRHD (Internal Helpdesk Service Request) for VBS redwood customization we had requirement for bringing Employee Details (Employee number, Employee name) as t…
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I'm looking for redwood profile options list for 25CSummary: Content (please ensure you mask any confidential information): I want to know the list of profile options enabled in 25 C , specially to see if these are availa…
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We adopted Next Gen Helpdesk and having issue with agent availabilitySummary: We enabled Next Gen Helpdesk last week .Now we are using Next Gen Admin and Next Gen Agent role. Agent enters in HR Helpdesk area but agent seems not available …Sangita Vats 11 views 4 comments 0 points Most recent by Michelle Walter-Oracle Human Capital Management
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HR Helpdesk Groovy Script: User and Agent Email NotificationsHello, I need a Groovy script to automate email notifications for HR Helpdesk. When a user updates an SR, notify the assigned agent. When an agent updates an SR, notify …
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HRHD - Change in Communication ChannelSummary: We have a process that a user sends an email to our HRmailbox in outlook, and it relays to Oracle HCM and creates a HRHD ticket and responds with an email to th…
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Department Flexfields are not PopulatingSummary: Good day! As we are trying to replicate the configurations done from one environment to another (TEST to DEV8), we have encountered issues with the Extensible F…
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How to restrict the visibility of categories in HR Helpdesk?Summary: Is there a way to restrict categories on the basis of countries/ department/ grade etc so that the people who don't belong to that specific country/ department/…
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Is there any impact of installing Language Packs?We have a requirement to allow users to enter or view data in Dutch language. is there any impact of installing Language Packs
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My Knowledge in Redwood HelpdeskSummary: My Knowledge page of Redwood Helpdesk (in addition to My Help app) Content (required): I've seen the "My Knowledge" link in the navigation structure definition …Nizam AB Mogal 222 views 13 comments 0 points Most recent by SherinSarahPhilips Human Capital Management -
Approval should go to the person outside the organization.Summary: Approval should go to the person outside the organization. Content (required): Hi, Is there any possible way to set the approver outside the organization.? For …
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Helpdesk/ Case Management - Helpdesk Agents/Case Managers to search employees on employee searchSummary: The problem statement of my client is that - Currently Helpdesk agents or case managers can use either person number / name / email id/ assignment number to sea…DivyaMurari.Rajasekaran 63 views 6 comments 0 points Most recent by Om Yadav-Oracle Work Life Solutions
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V3 Seniority Date HDL file for manually adjusted datesHi Experts, We ran "Seniority Dates V3 - Remove Seniority Dates Transaction Data" Diagnostic process to removes seniority date for the certain configured rules. While ru…
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help desk status serviSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Adriana SCardoso 11 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Help Desk -
Not seeing Omnichannel routing options for Automatic queues in HR HelpdeskSummary: Hi All, We are using Redwood Helpdesk and enabled omnichannel routing. We've created assignment rules and queues to assign HRHD requests to queues and it's work…
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Redwoods for Sales Order: Sales Order (New), I can't search for an order that beyond 7 days? sSummary: Order Management Sales Order (New) Search tab is not available Content (please ensure you mask any confidential information): Version (include the version you a…
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How to configure Product Usage Groups in Redwood HR Help Desk?Summary: How to configure Product Usage Groups in Redwood HR Help Desk? Do we have any guide or configuration document to refer? Content (please ensure you mask any conf…
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Unable to add indirect manager (You must enter a valid value for the Type field. (PER-1530231)Summary: We have added a new common lookup in PER_SUPERVISOR_TYPE which is an indirect manager. However, upon selecting the new value in the add non-worker transaction, … -
redwood help desk task menu is not loadingSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to create the user group against knowledge ArticleSummary How to create the user group against knowledge ArticleContent Hi Guru's, I am having a requirement to configure the knowledge articles only for a specific countr…User_2025-02-10-21-48-07-450 178 views 3 comments 1 point Most recent by Muskan Dhingra-HCM Work Life Solutions -
HR Help Desk - Restrict Category selectionSummary: How can we restrict a user to select Top Category in case the Child categories exist for them, while raising a Service Request in the HR Help Desk? For Example-…
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On Redwood HRHD we are seeing Classic Knowledge Management PagesSummary: Hello, When we go to the Knowledge Tab, we see the Classic Knowledges pages, though we have Redwood HRHD enabled Can anyone please guide what could be missing C…
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Change in Grade step not updating salarySummary: We are using Grade Step Ladder and each step has a rate associated with it. But when the assignment is updated with the Grade Step, it is not updating the salar…VivekHCM 164 views 3 comments 0 points Most recent by Maria Cristina L. San Jose Human Capital Management
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Dynamic links in HR helpdesk resolution emailSummary: We have a requirement to send the HR Help Desk survey automatically to the primary point of contact when the request status is changed to resolved. I have enabl…
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GDPR Requirement - Removing Emergency Contact Person RecordSummary How do you delete an Person record for a spouse / partner / next of kin?Content Afternoon all, As part of our GDPR compliance, we are looking at deleting the per…User_2025-01-28-05-39-23-766 146 views 10 comments 4 points Most recent by Imogen B Human Capital Management
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Can Case assignment be done automatically (similar to how Help Desk Service assignment is done)?Summary: Hello Team, Will it be possible to route cases to a particular queue to a specific resource/case worker based on assignment rules? I have been creating cases bu…
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e-mail channels: separate e-mail address needed for Support and CollaborationSummary: We are configuring Next Gen HR Helpdesk (in Redwood), whilst configuring the inbound e-mail channels as per documentation: The account name of the channel serve…