Help Desk
Discussion List
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Approval should go to the person outside the organization.Summary: Approval should go to the person outside the organization. Content (required): Hi, Is there any possible way to set the approver outside the organization.? For … -
Helpdesk/ Case Management - Helpdesk Agents/Case Managers to search employees on employee searchSummary: The problem statement of my client is that - Currently Helpdesk agents or case managers can use either person number / name / email id/ assignment number to sea…DivyaMurari.Rajasekaran 61 views 6 comments 0 points Most recent by Om Yadav-Oracle Work Life Solutions
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V3 Seniority Date HDL file for manually adjusted datesHi Experts, We ran "Seniority Dates V3 - Remove Seniority Dates Transaction Data" Diagnostic process to removes seniority date for the certain configured rules. While ru…
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help desk status serviSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Adriana SCardoso 11 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Help Desk -
Not seeing Omnichannel routing options for Automatic queues in HR HelpdeskSummary: Hi All, We are using Redwood Helpdesk and enabled omnichannel routing. We've created assignment rules and queues to assign HRHD requests to queues and it's work…
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Redwoods for Sales Order: Sales Order (New), I can't search for an order that beyond 7 days? sSummary: Order Management Sales Order (New) Search tab is not available Content (please ensure you mask any confidential information): Version (include the version you a…
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helpdesk ticket Need to trigger when new person is hired and the journey is automatically assignedSummary: is it would be possible that, when a new person is hired and the journey is automatically assigned after add pending worker, a helpdesk ticket could also be sen…Swati Vangala-Oracle 43 views 1 comment 0 points Most recent by Tony Donnachie Visual Builder Studio for HCM
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How to configure Product Usage Groups in Redwood HR Help Desk?Summary: How to configure Product Usage Groups in Redwood HR Help Desk? Do we have any guide or configuration document to refer? Content (please ensure you mask any conf…
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Unable to add indirect manager (You must enter a valid value for the Type field. (PER-1530231)Summary: We have added a new common lookup in PER_SUPERVISOR_TYPE which is an indirect manager. However, upon selecting the new value in the add non-worker transaction, … -
redwood help desk task menu is not loadingSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to create the user group against knowledge ArticleSummary How to create the user group against knowledge ArticleContent Hi Guru's, I am having a requirement to configure the knowledge articles only for a specific countr…User_2025-02-10-21-48-07-450 178 views 3 comments 1 point Most recent by Muskan Dhingra-HCM Work Life Solutions -
HR Help Desk - Restrict Category selectionSummary: How can we restrict a user to select Top Category in case the Child categories exist for them, while raising a Service Request in the HR Help Desk? For Example-…
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On Redwood HRHD we are seeing Classic Knowledge Management PagesSummary: Hello, When we go to the Knowledge Tab, we see the Classic Knowledges pages, though we have Redwood HRHD enabled Can anyone please guide what could be missing C…
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Change in Grade step not updating salarySummary: We are using Grade Step Ladder and each step has a rate associated with it. But when the assignment is updated with the Grade Step, it is not updating the salar…VivekHCM 162 views 3 comments 0 points Most recent by Maria Cristina L. San Jose Human Capital Management
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Dynamic links in HR helpdesk resolution emailSummary: We have a requirement to send the HR Help Desk survey automatically to the primary point of contact when the request status is changed to resolved. I have enabl…
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GDPR Requirement - Removing Emergency Contact Person RecordSummary How do you delete an Person record for a spouse / partner / next of kin?Content Afternoon all, As part of our GDPR compliance, we are looking at deleting the per…User_2025-01-28-05-39-23-766 146 views 10 comments 4 points Most recent by Imogen B Human Capital Management
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Can Case assignment be done automatically (similar to how Help Desk Service assignment is done)?Summary: Hello Team, Will it be possible to route cases to a particular queue to a specific resource/case worker based on assignment rules? I have been creating cases bu…
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e-mail channels: separate e-mail address needed for Support and CollaborationSummary: We are configuring Next Gen HR Helpdesk (in Redwood), whilst configuring the inbound e-mail channels as per documentation: The account name of the channel serve… -
Sort category list for help deskHello all, In the "Category" field of the help desk system, is it possible to define a custom order for the categories, or can they only be sorted alphabetically?
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Uploading a custom icon for the springboardContent Hi - I am wondering if it's possible to use a custom icon image on the springboard vs. select from those delivered on the page entry screen. If so, how to I uplo…Julia SRI International 305 views 10 comments 1 point Most recent by AdityaSaini Human Capital Management
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HCM Talk Radio: Localization Best Practices in HCM CloudSummary HCM Talk Radio: Localization Best Practices in HCM CloudContent Are you interested to learn more about localizations and translations in Oracle’s HCM Cloud Servi…Frank Cowell-Oracle 53 views 2 comments 0 points Most recent by Frank Cowell-Oracle Human Capital Management -
New Workspace CX is getting created automatically while editing Help desk PageHi All, We are maintaining a single project and single workspace for all our customizations and also moved some customizations to Production Instance as well, however no…VishalDhane_HCM 11 views 3 comments 0 points Most recent by John Rhodes-Oracle Visual Builder Studio for HCM
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REST API for employee display name call which follows person security profileSummary: We have requirement to add an additional field which call REST API to list all the workers based on the logged in person access to population. For that we can o…Chandra Shekhar Narayan 5 views 1 comment 0 points Most recent by John Rhodes-Oracle Visual Builder Studio for HCM
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Do we have an option to save the SR as a draft before submittingSummary: Currently, the SR gets submitted on clicking on save. Do we have Save for later/Save as draft option? Content (please ensure you mask any confidential informati…Mriga Bharti 2 views 1 comment 0 points Most recent by HD - Fusion ERP-Oracle Human Capital Management
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Oracle Fusion Applications-Expiring external Identity Provider Signing CertificateSummary: Hello, We're getting FYI Concerning 'Oracle Fusion Applications-Expiring external Identity Provider Signing Certificate'. Can someone advice on what does this i…VDoolhur 517 views 13 comments 0 points Most recent by Kishore Padala-Support-Oracle Applications Security
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Need help to embed a Report link in Help Desk SR details pageSummary: We are using NextGen HRHD (Redwood). We have a need to embed a report within the SR details page - either a link to the report, or display the report output. Th…
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How to insert link in email notification?The following requirement has been requested: When a service request ticket is being created on the HR Help Desk Request Page and submitted, an email should be triggered…
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Position Synchronization : How is worksSummary Position Synchronization : How is worksContent Hello Experts, Request your thoughts / insights. We are implementing position synchronization for a Higher Educati…