Help Desk
Discussion List
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Sort category list for help deskHello all, In the "Category" field of the help desk system, is it possible to define a custom order for the categories, or can they only be sorted alphabetically? -
Uploading a custom icon for the springboardContent Hi - I am wondering if it's possible to use a custom icon image on the springboard vs. select from those delivered on the page entry screen. If so, how to I uplo…Julia SRI International 299 views 10 comments 1 point Most recent by AdityaSaini Human Capital Management
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HCM Talk Radio: Localization Best Practices in HCM CloudSummary HCM Talk Radio: Localization Best Practices in HCM CloudContent Are you interested to learn more about localizations and translations in Oracle’s HCM Cloud Servi…Frank Cowell-Oracle 52 views 2 comments 0 points Most recent by Frank Cowell-Oracle Human Capital Management -
New Workspace CX is getting created automatically while editing Help desk PageHi All, We are maintaining a single project and single workspace for all our customizations and also moved some customizations to Production Instance as well, however no…VishalDhane_HCM 11 views 3 comments 0 points Most recent by John Rhodes-Oracle Visual Builder Studio for HCM
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REST API for employee display name call which follows person security profileSummary: We have requirement to add an additional field which call REST API to list all the workers based on the logged in person access to population. For that we can o…Chandra Shekhar Narayan 1 view 1 comment 0 points Most recent by John Rhodes-Oracle Visual Builder Studio for HCM
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Do we have an option to save the SR as a draft before submittingSummary: Currently, the SR gets submitted on clicking on save. Do we have Save for later/Save as draft option? Content (please ensure you mask any confidential informati…Mriga Bharti 1 view 1 comment 0 points Most recent by HD - Fusion ERP-Oracle Human Capital Management
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Oracle Fusion Applications-Expiring external Identity Provider Signing CertificateSummary: Hello, We're getting FYI Concerning 'Oracle Fusion Applications-Expiring external Identity Provider Signing Certificate'. Can someone advice on what does this i…VDoolhur 516 views 13 comments 0 points Most recent by Kishore Padala-Support-Oracle Applications Security
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Need help to embed a Report link in Help Desk SR details pageSummary: We are using NextGen HRHD (Redwood). We have a need to embed a report within the SR details page - either a link to the report, or display the report output. Th…
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How to insert link in email notification?The following requirement has been requested: When a service request ticket is being created on the HR Help Desk Request Page and submitted, an email should be triggered…
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Position Synchronization : How is worksSummary Position Synchronization : How is worksContent Hello Experts, Request your thoughts / insights. We are implementing position synchronization for a Higher Educati… -
How to find employment query option on responsive UISummary: We are unable to find employment query option in responsive UI under my client groups Where can it be located ? We need it for seeing if the grade on the assign… -
Schedule frequency for "ESS job to create index definition and perform initial ingest to OSCS"Summary: Would there be any negative impact on system performance if we schedule ESS job "ESS job to create index definition and perform initial ingest to OSCS" with par…User_2025-03-07-00-34-24-013 263 views 4 comments 1 point Most recent by Gangapalli Raghavendrareddy HCM REST APIs
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Data access for REST custom fields in Case ManagementSummary: We have created custom fields in VBCS using REST API calls to bring data from outside the Case. We have fields fetching all the employees using REST API. Why th…Chandra Shekhar Narayan 11 views 0 comments 0 points Started by Chandra Shekhar Narayan Visual Builder Studio for HCM
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HR HelpDesk Error Response during RestAction - Create a New Help Desk RequestSummary: HR HelpDesk Error Response during RestAction - Create a New Help Desk Request. We have issue only for the following employee, who is also a line manager. Both t… -
How to add dynamic parameter to a BIP report for parameterHi All, We need to add a Print button in case management page (as attached) which provide output (PDF format report) with a call to BIP report. The Report which we build…Chandra Shekhar Narayan 2 views 0 comments 0 points Started by Chandra Shekhar Narayan Visual Builder Studio for HCM
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How to Export the Organization Chart?Content Hi, We are reviewing valid solutions to build the organizational chart of the company, by position, department or employees. We know that the HCM Fusion interact…Mirtha Antequera Borges 430 views 5 comments 0 points Most recent by Nikhil Dugad Human Capital Management -
Is it possible to dynamically display a link on the New Help Desk Request page?Summary: Ability to add a URL link or attachment to a new help desk request ticket that displays only when specific help desk request category is selected Content (requi… -
can we grey out the service request summary after the SR has been loggedSummary: Currently our SR description area is updatable even after the SR has been logged. This gives an opportunity to employees to change the content at any point when… -
Need to create a deep link to Create Service Request pageSummary: Need to create a deep link to the Create Service Request page but it is not available thru the Deep Link configuration page. Content (required): Need to create …
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Can inactive employees/employees exiting the company have access to HR Help desk?Summary: Hello Team, We were wondering if employees who are inactive or who are exiting the organization would be able to access HR Help Desk? Kindly let us know. Regard…Rajaraman Subramanian 11 views 2 comments 0 points Most recent by Rajaraman Subramanian Human Capital Management
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How to assign cases to case workers using service assignment rules?Summary: Hello Team, When we create a sr via hr help desk, we can make sure it is routed to a specific agent via service assignment rules and queues. How can we do the s…Rajaraman Subramanian 1 view 2 comments 0 points Most recent by Rajaraman Subramanian Human Capital Management
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Is there a way to change the character limit for the Problem Description field in HR Help Desk?Content (required): Our current character limit is set as 1000 which is too short for tickets that we are creating with the Oracle Digital Assistant. I have looked at th…
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Redwood HR Help Desk - Auto-assign Action Plans based on the SR CategoriesSummary: I am working on the implementation of the new HelpDesk Redwood solution and have a requirement to auto-assign Action Plans based on a SR Category. Does anyone h…
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When setting SPF entries, are these restricted to only mail servers for that specific solution?Hi, I have a query regarding SPF policies below if anyone can provide any guidance on this please. When setting SPF entries, do you know if a SPF entry for Oracle is res…Aaron Dorrian 27 views 6 comments 1 point Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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What Privilege's are needed to update agent field (Assigned To) in help deskSummary: Assigned the Next Gen Manager role however, the Manager is unable to make changes to the Agent Field (Assigned To), when assigning Next Gen Admin role the admin… -
Transaction Console Seeded ReportContent hi, do we have seeded reports from Oracle, that shows the different transactions that are in the different Transaction Console statuses: Auto Recovery Completed …
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HR Help Desk Phone and chat integration with GenesysSummary: We are integrating with Genesys for Phone and chat in HR Help Desk. Please share any documents or relevant links which will help in this integration. Also let u…Sridevi P 1 view 1 comment 0 points Most recent by Iulian Brinzoi-Nuta - HCM-Oracle Human Capital Management
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Assigned To field is empty in HR HelpdeskSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Unable to find the table which captures the Appointment related details into case in Case ManagementSummary: I am not able to find the table which will capture the Appointment related details when we create a appointment with case in case Management. Can anyone help me…Samarth upadhyay 2 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk