Help Desk
Discussion List
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Table Value set to fetch the data from User defined tableWe are looking to create table Value set to fetch the information from User Defined Table but that is not working properly: Below is the value set I have created but tha…Shailesh Jain_Chhabra 346 views 1 comment 1 point Most recent by John T-Oracle Human Capital Management -
Remove Payroll and compensation tab from action menu of person managementSummary:Hi Team, We have requirement to remove compensation and payroll tab from action menu of person management, Can you please share the list of privileges/role that … -
Employee showing AOR from his previous assignment as wellSummary: When employee is global transferred from one LE to another LE the employee can still see that the last LE AOR is assigned to the employee and this is a big issu…
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Integration between Appointment Task and the Activities updates in Help Desk RequestsSummary: When Appointment task has been added to Help Desk Request, the meeting schedule will be created in the 'Activities' work area from where we can trigger the meet…
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Person Information Approval based on AORSummary: We are trying to create a Person Information approval based on the AOR person is having . We are using this below condition to call the AOR for the requestor bu…Shailesh Jain_Chhabra 2 views 1 comment 0 points Most recent by Joe Dorrian Human Capital Management
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Transaction Error Supervisor record does not have a corresponding ACTIVE/SUSPENDED parent splitSummary: Transaction Error Supervisor record does not have a corresponding ACTIVE/SUSPENDED parent split Content (required): Hi Team, Greetings! We have been observing t… -
Termination Action WarningSummary: We would like to add a System warning on the Termination Action when an Involuntary Term is selected. Please see below example of warning that populates when we… -
Mass legal employer change and Employment ContractsDear all, We've just tested the following scenarios: Mass LE change: employment contract information is migrated from the old WR to the new one. Global Temporary Assignm… -
How to set a queue owner for a queue in HR Helpdesk?Summary: How to set a queue owner for a queue in HR Helpdesk?
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Setup Notifcation in Nextgen HR HelpDeskSummary: In Nextgen HR HelpDesk, when a new request is raised and assigned to an agent, I want to send a Bell Notification to the Primary Contact of the HR Request. To a…Arvind Goyal 291 views 3 comments 1 point Most recent by Sthitapragnya Panda Human Capital Management
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I can't select the categorySummary: hello , user can't view categories How come? Thank you Content (please ensure you mask any confidential information): Version (include the version you are using…
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HR Help Desk Primary Point of Contact - Bulk UpdateSummary: Hi All, Can we upload the primary point of contact in HD in bulk? If the user left the company or is on holidays, is there a process we can run to have this fie…
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Implementation and user guide for mentorshipSummary: Content (required): Hello all, i’m looking for implementation and user guide for Mentorship and HRHD. Could someone please send this to me or attach the link to… -
How to change application logo dynamically based on LE mapped to the user who login the application?Summary: Customer has logo for each of the legal entity and have requirement to change application logo dynamically based on LE mapped to the user who login the applicat…
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Delete Conversation Message in HCM Help DeskSummary: Delete Conversation Message in HCM Help Desk Content (required): There is a privilege 'Delete Conversation Message' for Next Gen Help Desk Agent role. However, …
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HCM – HR Helpdesk (HRHD) Office Hour Nov 2020, 20 November 2020, 9 a.m PT - Submit QuestionsContent Submit your questions for the HCM – HR Helpdesk (HRHD) Office Hour Nov 2020 session to have them answered during the live event. Post your questions by posting a…Heather Hagedorn- Cloud HCM-Oracle 71 views 3 comments 0 points Most recent by Vinay Soni Human Capital Management -
Trouble saving Help Desk Request from ESSSummary: Hi, Each time I try to save a service request from the employee's login, I am again and again getting this message: "The party record isn't found for the select… -
Add Location under Position to the Create Job RequisitionSummary: We would like to be able to see the location attached to the positions below. Is there a way to add it? Content (please ensure you mask any confidential informa…
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HR Helpdesk E-Mail notifications not working.Summary: HR Helpdesk Resolve and Escalate E-Mail notifications not working after doing the setup in Application Composer>HR Helpdesk > Notification Preferences. Agent no…
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Remove End Dated Secondary Assignments from HierarchySummary: Hello, We have some employees who are Active but have end-dated secondary assignments. The secondary assignments are still showing in the hierarchy even though …
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How to set/edit a Queue Owner for NextGen HRHDSummary: Hi Can we set or edit a Queue Owner in NextGen HRHD? We have a change and in the report it shows people who are no longer in the same role. Content (please ensu…
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audit trailSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Maithraye Kambam-Oracle 11 views 2 comments 0 points Most recent by Maithraye Kambam-Oracle Human Capital Management
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Nonworker: How to add a value to the Nonworker TypeHello All, I would to add a value called Cobra in the Nonworker Type list, any one one know how to? -
rehire contingent worker getting failedSummary: I am trying to rehire a contingent worker using HDL but getting error - You must provide a valid reference to the parent record. Ensure that the parent record i…Ankush_Jadhav 41 views 4 comments 0 points Most recent by Ruchi Dalmia Talekar Human Capital Management
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Schedule process page is not working correctlySummary: Hello, The scheduled process page is not responding. We are unable to click on anything on this page. Can someone advice on what went wrong? Thanks Content (ple…Tanusha_Ragooah 51 views 1 comment 0 points Most recent by Rambabu Laveti-Support-Oracle Human Capital Management
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Not able to update user email in resource directorySummary: We are Implementing Help Desk application. We need to add a person as Queue resource. We are getting error while we add the person to the queue.When we checked …
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Error: Enter valid value for DirCardCompId attribute (PAY-1635836)Summary: While processing a hire-date/start date change for a rehire candidate, the following error occured - Enter valid value for DirCardCompId attribute (PAY-1635836)…Pratik Raj 339 views 4 comments 0 points Most recent by Pratik Raj Payroll and Global Payroll Interface (GPI) -
Case Management ClarificationsSummary: Case Management Clarifications:- Summary of what I have configured till now is:- Employee to create HR Helpdesk Request first HR HD Agent will escalate this Req…
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HCM HelpdeskHI All - I am from Birmingham City Council and we are using Oracle (HCM, ORC and Helpdesk). Would anyone from the public sector who is using Oracle and the helpdesk func… -
Help Desk: Config outgoing email to company emailSummary: Rice has a @rice.edu email configured to send an email to the creator when a help desk ticket is created. This was configured by our implementation partners but…