Help Desk
Discussion List
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How to remove buttons on approval notificationsSummary How to remove buttons on BPM approval notificationsContent We have requirement to remove buttons on BPM approval notification for security reasons. Kindly share … -
HRHD: Can severity be defaulted based on Category?Summary: Client has a requirement that if a SR category is Payroll , severity should be automatically set to "High" Content (required): Can this be done thru set-up/pers…Madonna Recto 41 views 7 comments 0 points Most recent by Pooja_Chowdhary-Oracle Human Capital Management -
Entity object can't be createdSummary: Unable to create custom objects in VBS, despite having the Custom Objects Administration role assigned. I received the following error when attempting to create…
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Visual builder express mode for HR Help DeskSummary: Visual Builder Express Mode seems still not available for HRHD in the 24A release Content (please ensure you mask any confidential information): We still need t…Claudia Gregorio 41 views 5 comments 0 points Most recent by Claudia Gregorio Visual Builder Studio for HCM
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No extendable components in the "The Copy Help Desk Request" pageSummary: There is not any extendable components in Visual Builder Studio for the page: Copy Help Desk Request. Content (please ensure you mask any confidential informati…Claudia Gregorio 1 view 1 comment 0 points Most recent by ShaliniBansal-Oracle Visual Builder Studio for HCM
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No extendable components in the "The Copy Help Desk Request" pageSummary: There is not any extendable components in Visual Builder Studio for the page: Copy Help Desk Request. Content (please ensure you mask any confidential informati…Claudia Gregorio 21 views 1 comment 0 points Most recent by ShaliniBansal-Oracle Visual Builder Studio for HCM
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Person Flexfield > Multiple Rows > Ability to Filter One Column Based on the Value of Another OneSummary: Manage Person > Person Extra Info > Person Extensible Flexfield > Multiple Rows > Ability to Filter One Column Based on the Value of Another Column Content (ple…
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Couldn't load data error on VB studioI am getting below error when trying to edit a page in VB studio, can someone please assist? -
How to config GenAI in Knowledge Authoring?How to enable AI functionality in Knowledge Authoring? Need a Document link or what needs to be turned on as on VBS side nothing is visible at present for enabling AI fe…Nivedita30 11 views 3 comments 0 points Most recent by Manpreet Kaur2412 Visual Builder Studio for HCM
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Core HR: Data Role IssueSummary: Hello, We have created a custom role for performance specialist. When creating its data role, we see some security profile that we dont need in this role. These…Tanusha_Ragooah 1 view 1 comment 0 points Most recent by Matthew Myers - Support-Oracle Human Capital Management
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Table Value set to fetch the data from User defined tableWe are looking to create table Value set to fetch the information from User Defined Table but that is not working properly: Below is the value set I have created but tha…Shailesh Jain_Chhabra 356 views 1 comment 1 point Most recent by John T-Oracle Human Capital Management
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Remove Payroll and compensation tab from action menu of person managementSummary:Hi Team, We have requirement to remove compensation and payroll tab from action menu of person management, Can you please share the list of privileges/role that … -
Employee showing AOR from his previous assignment as wellSummary: When employee is global transferred from one LE to another LE the employee can still see that the last LE AOR is assigned to the employee and this is a big issu…
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Integration between Appointment Task and the Activities updates in Help Desk RequestsSummary: When Appointment task has been added to Help Desk Request, the meeting schedule will be created in the 'Activities' work area from where we can trigger the meet…
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Person Information Approval based on AORSummary: We are trying to create a Person Information approval based on the AOR person is having . We are using this below condition to call the AOR for the requestor bu…
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Transaction Error Supervisor record does not have a corresponding ACTIVE/SUSPENDED parent splitSummary: Transaction Error Supervisor record does not have a corresponding ACTIVE/SUSPENDED parent split Content (required): Hi Team, Greetings! We have been observing t… -
Termination Action WarningSummary: We would like to add a System warning on the Termination Action when an Involuntary Term is selected. Please see below example of warning that populates when we… -
Mass legal employer change and Employment ContractsDear all, We've just tested the following scenarios: Mass LE change: employment contract information is migrated from the old WR to the new one. Global Temporary Assignm…
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How to set a queue owner for a queue in HR Helpdesk?Summary: How to set a queue owner for a queue in HR Helpdesk?
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Setup Notifcation in Nextgen HR HelpDeskSummary: In Nextgen HR HelpDesk, when a new request is raised and assigned to an agent, I want to send a Bell Notification to the Primary Contact of the HR Request. To a…Arvind Goyal 291 views 3 comments 1 point Most recent by Sthitapragnya Panda Human Capital Management
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I can't select the categorySummary: hello , user can't view categories How come? Thank you Content (please ensure you mask any confidential information): Version (include the version you are using…
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HR Help Desk Primary Point of Contact - Bulk UpdateSummary: Hi All, Can we upload the primary point of contact in HD in bulk? If the user left the company or is on holidays, is there a process we can run to have this fie…
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Implementation and user guide for mentorshipSummary: Content (required): Hello all, i’m looking for implementation and user guide for Mentorship and HRHD. Could someone please send this to me or attach the link to… -
How to change application logo dynamically based on LE mapped to the user who login the application?Summary: Customer has logo for each of the legal entity and have requirement to change application logo dynamically based on LE mapped to the user who login the applicat…
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Delete Conversation Message in HCM Help DeskSummary: Delete Conversation Message in HCM Help Desk Content (required): There is a privilege 'Delete Conversation Message' for Next Gen Help Desk Agent role. However, …
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HCM – HR Helpdesk (HRHD) Office Hour Nov 2020, 20 November 2020, 9 a.m PT - Submit QuestionsContent Submit your questions for the HCM – HR Helpdesk (HRHD) Office Hour Nov 2020 session to have them answered during the live event. Post your questions by posting a…Heather Hagedorn- Cloud HCM-Oracle 71 views 3 comments 0 points Most recent by Vinay Soni Human Capital Management -
Trouble saving Help Desk Request from ESSSummary: Hi, Each time I try to save a service request from the employee's login, I am again and again getting this message: "The party record isn't found for the select… -
Add Location under Position to the Create Job RequisitionSummary: We would like to be able to see the location attached to the positions below. Is there a way to add it? Content (please ensure you mask any confidential informa…
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HR Helpdesk E-Mail notifications not working.Summary: HR Helpdesk Resolve and Escalate E-Mail notifications not working after doing the setup in Application Composer>HR Helpdesk > Notification Preferences. Agent no…
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Remove End Dated Secondary Assignments from HierarchySummary: Hello, We have some employees who are Active but have end-dated secondary assignments. The secondary assignments are still showing in the hierarchy even though …