Reporting and Analytics
Discussion List
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Chat Transcript - Incident MessageSummary: We want to export the chat transcript saved in message under Incident to excel Tried Chat Event Details report but display by event and not complete transcript …Dikert VId 31 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
SSO access into OACSummary: We are using SSO access into the other Oracle products, is there a way how to configure OAC to accept SSO login instead of username/password combination? Conten…Jan Zahradka-Oracle 21 views 0 comments 0 points Started by Jan Zahradka-Oracle Reporting & Analytics for B2C Service
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Activity Scorecard ReportHi, Few user details are not getting displayed in Activity Scorecard Report tab from Sales Analysis Dashboard report Is there any process need to submit to synchronize T… -
Is there a way to access accounts table in the transactions table?Summary: I a trying to generate a report for alll user actions from the transaction table. is there a way? Content (required): Table : Transactions Column : Table Associ…Srinath Kannan-Oracle 31 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Extra column for color value in data visualizationSummary: Content (required): In case I use a field or calculation for Color, an extra column is added to the end of table or empty bar in graph. Is there any way how to …Jan Zahradka-Oracle 31 views 1 comment 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Report services are not working post 22A upgradeSummary: REST services related to OTBI are failing in the system which worked fine until the 22A upgrade. Content (required): One of them is 'runDataModel' which we use …Goutham.Manthri 21 views 1 comment 0 points Most recent by Goutham.Manthri Reporting and Analytics for SCM
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Remove Explore link prom data visualizationSummary: Content (required): I created some data visualizations and when the dashboard loads I see Explore link by each. Is there some setting how to remove that link pl…Jan Zahradka-Oracle 31 views 0 comments 0 points Started by Jan Zahradka-Oracle Reporting & Analytics for B2C Service
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Keyword Search is taking more time and giving popup error messageSummary: Keyword search error popup issue Content (required): Hi Experts, We are using https://abc.custhelp.com/app/account/questions/list page for keywords searching, f…Jayashankar Lingaiah-Oracle 41 views 1 comment 0 points Most recent by Nicoleta Chiru-Support-Oracle Fusion Service
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Territory Geography ReportSummary: Would like to be able to build a clean Report that shows all the Territories and the Zip Codes associated to each Territory. Zip codes are associated to Territo…1Name1 31 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales
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"Total Amount" column in OTBI from Paysheet - ICMSummary: Anyone who knows the exact column name of "Total Amount" in OTBI? This is a field from Paysheets in Incentive Compensation. Tried other existing columns in the …User0901 21 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales
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Report on when incidents move queues, by whom, and status upon transferContent Hi, We are trying to create a report that will tell us when an incident is moved from one queue to another, by whom and the status it was given upon transfer. At…James G 74 views 12 comments 2 points Most recent by Sasi Gudimetta-281012 Reporting & Analytics for B2C Service
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How to run a customised seeded bip report from the Report and Analytics folder/catalog folder.Summary: Greetings, Team — Is there a way to make the 'Open' hyperlink button enabled for a customised BIP Report? We customised the PO PDF Report for two different clie…User_2025-10-24-00-15-43-324 1 view 3 comments 0 points Most recent by Swapnil Kashid Reporting and Analytics for SCM
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Can I control the time element of a "Between" filterContent Hi All, New to custom reports, but I am starting simple. I am working on reports to simply show an incident count of tickets opened in our queue by month, and th…User12618170-Oracle 34 views 6 comments 0 points Most recent by User_JRSXZ Reporting & Analytics for B2C Service
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reports for maker and checker in the Agent desktop or BUISummary the business require to get reports for maker and checker of the questions and answers and the one who published it, am not able to find default reports for that…Zahraa 31 views 9 comments 2 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Survey Sent & Completed report - Include surveys not openedI m trying to report on all surveys sent. The report should show when a Survey was sent, and if it was completed also the score. I however also need the Surveys that hav…User_2025-02-03-16-51-39-328 71 views 3 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
How to Filter on a date_group to linked reporti have built a report summary based on date_group(incidents.created, 'YYYX-WWW') and counting incident id I now want to add a report to list the detail for that date ran…spence_abcd0109uk 31 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Reporting on Answers with zero hitsSummary: I have a requirement to report on the number of hits per answer across a specified time period (report has a cross tab of row fields = answers.a_id, column fiel…User_2025-02-11-14-18-27-569 21 views 3 comments 1 point Most recent by Rajiv Saini-Oracle Reporting & Analytics for B2C Service
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How to see linked reports in Consolidated DashboardContent Hi, I have created few reports and there is a drill down level in that reports. But when i put those reports in consolidated dashboard then i cannot see the link…Manish Dhopte 37 views 1 comment 0 points Most recent by Karla Lauwerens Reporting & Analytics for B2C Service
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The BIP Catalog page search box is inoperable.Summary: I've been looking into it for a long time, but I've never figured out why the BIP catalog page search box doesn't work. I tried the same thing in multiple insta…User_2025-10-24-00-15-43-324 11 views 1 comment 0 points Most recent by Raghavan p-Oracle Reporting and Analytics for SCM
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How to drill down using a linked report when the parent report has date grouping outputSummary: How can I drill down to a linked report when the parent report contains data with date grouping applied and the drilled down data should only match the date gro…Karla Lauwerens 21 views 0 comments 0 points Started by Karla Lauwerens Reporting & Analytics for B2C Service
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Filter ExpressionSummary: How to make a filter from an expression? Content (required): Is it possible to make a filter for the following expression, which is basically the difference bet…User_2025-02-05-10-15-05-593 41 views 1 comment 0 points Most recent by Rajiv Saini-Oracle Reporting & Analytics for B2C Service
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There is a way to know the products of the abandoned cartsSummary: Check products on abandoned carts Content (required): There is a good amount of orders that remain in the cart, there is a way to identify them by users or by p… -
Custom Object Deleted RecordSummary: How to identify a deleted record of a Custom Object? Content (required): Through deleted_recs table we are able to find out who deleted the records on standard …Rasheed Ahamed 51 views 1 comment 0 points Most recent by Rajiv Saini-Oracle Reporting & Analytics for B2C Service -
Dynamic Report Header in a custom ReportHow to add a dynamic report header or footer to a custom report? I just wanted to add a dynamic value like sysdate or agent name in the report header part. Is that possi…Boby B Jacob 41 views 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
How to give access to Reports & Analytics but not to the UISummary: Hello, We would like to create a user with ONLY access to Reports & Analytics. The user should not have access to any module in the User Interface (UI). Is it p…Eric Serra I Paradis 11 views 1 comment 0 points Most recent by Rajasekhar Bandaru-Oracle Reporting and Analytics for SCM
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Report Error - Unexpected end of file has occurredSummary Incident Report ErrorContent Hi, I am trying to fetch Incident records with different columns using Incident object. I run this report without setting any filter…Baljeet Singh-231094 88 views 4 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
Upgrade Required for LinkedIn Sales Navigator by Dec 2021Summary: The following is an important announcement for customers currently leveraging the LinkedIn Sales Navigator plug in for Oracle Sales. All customers using the Lin… -
Duration of a SR sub-statusSummary: Display the total duration per the various sub-statuses of a SR Content: I have a created a custom field (Fixed Choice List) to track the sub-statuses of a SR (…Richard_Page 21 views 2 comments 0 points Most recent by Richard_Page Reporting & Analytics for B2C Service