Reporting and Analytics
Discussion List
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Response and Resolution Count ReportSummary A report containing the Response and Resolution CountContent Hi Experts, I would like to ask if a report like this is possible: Response: * Total number of reque…Jepee Celorico 53 views 4 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service -
Field SolutionSummary Hidden field in the incidents tableContent Good afternoon everyone! I am creating an incident report and I need the "solution" field but it does not appear in th…Sergio Andres Barreto Valderrama 29 views 2 comments 0 points Most recent by Sergio Andres Barreto Valderrama Reporting & Analytics for B2C Service -
sum of last rowsSummary How to get the sums of the last rows from one or several tables?Content Hello,I have a challenge for the reporting experts around here :-)I have several custom o…Geraud Andreux 39 views 1 comment 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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I want to set up a report that displays the total score of each questions.Content Hi All, I want to set up a report that displays the total score of each questions from one survey. columns required : Interval (month from Jan to December) Quest…Ajay Yadav-140866 38 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Top Answers for a Particular CategorySummary Show top answers for only one categoryContent Hi all, I'm trying to modify a copy of the standard Popular Answers report (ID: 162) so that it only shows me popul…JoshLong 50 views 1 comment 2 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Add to Docked Filter a computed Field?Content Hi, How to add to Docked Filter a computed Filed? Version Oracle Service Clous 19C SP2User_2025-02-05-22-32-11-242 30 views 1 comment 0 points Most recent by User_2025-02-05-22-32-11-242 Reporting & Analytics for B2C Service -
OCC integration with Google AnalyticsSummary OCC integration with Google AnalyticsContent Hi team, Can anyone please let me know whether the integration with Google analytics & OCC is possible? I just got t…
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OTBI Customer SurveyContent Oracle BI development is planning OTBI feature improvements. To better understand SaaS customers’ reporting needs, usage and requirement gaps, we are conducting …User720640-Oracle 23 views 1 comment 4 points Most recent by Cyrille Saulnier-Oracle Reporting & Analytics for Sales -
Please Save BI Answers Direct Database Query SQL Definition before 19D UpgradeSummary Please Save BI Answers Direct Database Query SQL Definition before 19D UpgradeContent Please Note: This notice does not affect BI Publisher SQL data models and r…Cheryl D-Oracle 52 views 1 comment 4 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales -
How the Service Request can be billed to CustomerSummary How the Service Request can be billed to CustomerContent Hi, We are looking for a solution where we can bill the service request to the customer. For example, an… -
Ability to see history of approvals in SR objectSummary Can we see history of approvals directly from a SR (on a custom approval BPM flow)?Content Requirement: Custom approval flow (BPM) is there on SR object. Custome… -
In Dock FilteringSummary Searching within a ReportContent Is there away to change the dock filter to display the magnifying glass to search within a list? We have a report that has a doc…Marissa Gonzales 48 views 2 comments 0 points Most recent by CosimoG-Oracle Reporting & Analytics for B2C Service -
Embedded report in workspace - no table join - pass search variable?Summary Pass a variable from one table into an embedded workspace report to present data from an un-joined tableContent We have two custom objects that do NOT have a rel…User_2025-02-03-17-31-49-785 35 views 2 comments 1 point Most recent by CosimoG-Oracle Reporting & Analytics for B2C Service
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R13.19A OTBI Direct Database Query Privilege ChangeSummary In R13.19A OTBI direct database query has been disabled by default. To prevent reports generating system errors, BI Administrator can modify BI privileges to rev…User720640-Oracle 104 views 6 comments 9 points Most recent by User778287-Oracle Reporting and Analytics for SCM
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Assign date for IncidentsSummary Report for Assign date for IncidentsContent Hello, Can you please help me with the creation of a report that include also Assign date for the incidents? Also in …Jenica Dracea 49 views 18 comments 1 point Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Initialisation script does not runContent Hi, In the initialisation part of the report, where we can add scripts - the script no longer runs. There are several reports this affects. It was working fine u…King Jack 26 views 2 comments 1 point Most recent by King Jack Reporting & Analytics for B2C Service -
How to Run a Report that Only Shows the Reports that I have Permissions for?Summary I want to create a report that only includes a list of reports that my profile has permissions to run.Content I understand what is available in the Report Manage…NDKoze 54 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Need to Create a report for Specific SurveySummary Need to Create a report for Specific SurveyContent Hi I need to create a report displaying all the questions / answers for a specific survey but I'm not sure on …Bruno Aun 34 views 3 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
General Audit Log DescriptionSummary Need to show all incident that have the word called ‘Referred’ inside of the general audit log description.Content Hi Team, I’m looking to create a report to sho…Vikash Patel 46 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Engagement Engine Chat Events not populatingContent Recently we've stopped seeing new entries created in the Visitor Events table for EE Chat Offering/Acceptance. I've been testing through the day and while I can …ShilohMadsen 36 views 1 comment 0 points Most recent by Rupal Patel Reporting & Analytics for B2C Service -
Expected Close date as Quarter and YearSummary How can I show the Expected Close Date as a Quarter and Year?Content Hello, Our Opportunities have an expected close date. I want to convert that from MM/DD/YYY …User_2025-01-22-20-09-02-352 52 views 1 comment 0 points Most recent by FPAES Reporting & Analytics for Sales
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How to change Status Gauge colourSummary I've tried every colour option but I'm unable to change the colour of my status gaugeContent I can only change the background colour of my status gauge, the gaug…User_2025-02-05-02-13-35-681 50 views 1 comment 0 points Most recent by Soundararajan Purushothaman Reporting & Analytics for B2C Service
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Group certain incidents as one and rename in cross tab reportContent Hi, I have a simple cross tab display report which shows how many incidents are created by our agent during a certain time period. I have filtered the report to …User_2025-02-03-18-05-12-461 44 views 3 comments 0 points Most recent by Kenton Reporting & Analytics for B2C Service
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Show all the column in a reportSummary Report View- cannot see all columnsContent Hello, I have created a report and i cannot see all the columns that i have added in Report View. For example the firs…Jenica Dracea 36 views 7 comments 0 points Most recent by Soundararajan Purushothaman Reporting & Analytics for B2C Service
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Agent Login report - showing SSO logins when agent is not set up for SSOSummary adding the Login Method to the Agent Login report shows SSO for agents that don't have SSO set upContent I did a copy of the Agent Login report and added the col…
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Options to send reports to file shareContent We love Oracle reporting, but we need reports to drop on file shares so we can pick them up with various processes. Has anyone else overcome this issue? Any advi… -
Display Link as a ButtonSummary Link is looking different in OBI and Sales CloudContent Hi I have built a link in a dashboard using SectionButton as a custom CSS. It displays well when I test t…Cyrille Saulnier-Oracle 35 views 0 comments 1 point Most recent by Cyrille Saulnier-Oracle Reporting & Analytics for Sales -
Chat Agent Statuses - determining time in stateContent Our chat group would like to be able to see a time-in-state metric that would increment (on report refresh) of the time the rep was in the particular state, "Una…User_2025-02-03-20-43-46-497 19 views 4 comments 0 points Most recent by User_2025-02-03-21-44-58-411 Reporting & Analytics for B2C Service