Responsys
Discussion List
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Clarification Required Domain Ownership & DNS Control After NS Delegation for Responsys Domain BrandHi Team, We are currently in the process of configuring domain branding in Oracle Responsys, which involves updating NS (Name Server) records to delegate a subdomain to … -
GREEN/ Login Impacted / multiple PODs / RESOLVEDSummary: Users may have received 500 internal server errors while trying to log in using SSO. Start Time March 27 2026, 17:12 hrs UTC End Time March 27 2026, 20:10 hrs U…
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Advisory: Responsys 26B release - RSYS 109 – 114,117,118,120,121,123-125,128,130,132,135,136,140The Responsys 26B release will take place May 25 - 29, 2026 for PODS: 109 – 114, 117, 118, 120, 121, 123 - 125, 128, 130, 132, 135, 136, 140 As a reminder, while this r…EbbyThomas -Oracle 51 views 0 comments 0 points Started by EbbyThomas -Oracle Responsys System Status -
Advisory: Responsys 26B release - PODS: 101 - 107, 116, 119, 122, 126, 127, 129, 133, 134The Responsys 26B release will take place May 11 - 15, 2026 for PODS: 101 - 107, 116, 119, 122, 126, 127, 129, 133, 134 As a reminder, while this release does not requir…EbbyThomas -Oracle 31 views 0 comments 0 points Started by EbbyThomas -Oracle Responsys System Status
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[Responsys] Clarification on Fields for Shortlink Setup in Brand SMSSummary: Hello, In the input form Branding - SMS we have these information: a) Host name b) Error URL c) Notification email We have already setup another instance for th…
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Is our APP team can able to retrieve app channel permission status from ResponsysHi There, Is our APP team can able to retrieve the app channel permission status from Responsys as soon as the channel permission status is updated in the App channel? T…
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Request for Detailed Documentation on RCS Communication Setup, Configuration & End-to-End WorkflowSummary: We would like to request detailed guidance and documentation regarding the setup and configuration of RCS (Rich Communication Services) communications within Or…
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Responsys Join View LimitsHi, Would like to check the system’s maximum limit for the number of tables and columns that can be selected in a Join View in Responsys. Also, is there a recommended li…
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What is the logic behind the Privacy Protected Mail Client SINGTEL_CONSUMER PET tableHi There, clarification needed regarding "Privacy Protected Mail Client SINGTEL_CONSUMER" PET table 1)what is the logic behind data getting updated/inserted into the pri…
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Where can I find documentation on the Responsys Account Management API?Summary: I'm looking for documentation related to Responsys user management through one of the APIs (or alternative external user management methods). The documentation …
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Is the interactive dashboard SMS sent report track the SMS sent counts based on SMS char limit splitHi There, Regarding Interactive dashboard report for SMS campaign we have a question. There is a SMS campaign which contain total 200 char text, As per the guideline if …
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DigiCert's G1 TLS/SSL Root Certificates' InvalidationSummary: We received an email regarding the Invalidation of DigiCert G1 TLS/SSL Root Certificates: we would like to know if there are related repercussions on Sectigo ce…
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Preventing Exposure of RIID-Based Personalization When Email/SMS is ForwardedSummary: Handling forwarded Email/SMS in Responsys – preventing exposure of RIID-based personalized data on landing pages. Content (please ensure you mask any confidenti…
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block http adresseSummary: Is there a way to block a non https link in the link table ? For example, Responsys refuse to track HTTP link, Responsys will track only HTTPS links. I've a sim…
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What is the best way to delete duplicate contacts from the MPL without disrupting business?Summary: We have millions of duplicate or thin records (having null values in Email or Contact info), and I want to delete these records as we do not need them. What is …
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Can I send Customer data from Responsys to another system via API?Summary: I'd like to send Opt-Out data from Responsys to an external system so customer records match up in both systems. I figured this would be easiest via API, but I …
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Can you add more than one from (bounce) address for a brand in Responsys?I know you can have many Responsys hosted Reply-to Addresses, but with a multi-brand account, can you have more than one From (Bounce) Address per brand in Responsys?
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How to change or update the Primary key in Responsys Supplemental tableHi There, We wanted to change/Update the Primary key for the existing Supplemental table. Please help us to know how to change Primary key for the existing Supplemental …
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ORCE – Responsys Integration Not Working as ExpectedHi Team, Integration between ORCE and Responsys has been enabled, but data is not appearing in Responsys when the job runs in ORCE. What could be the possible reasons fo…
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CED Email sent table LAUNCH_ID and Launch_State table launch_ID is same?Hi There, Is CED Email sent table LAUNCH_ID and Launch_State table LAUNCH_ID is both are same or different LAUNCH_ID Thanks Naveen
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Non-members have enrolled and become members using that linkSummary: Requirement is to identify how many non-members have enrolled and become members using that link. What we actually need is to find contacts who previously didn’…
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hcmRestApi/scim/Users REST API Read Only Access User SetupHi We have a third party integration requesting to only read user account information (like Username, lastname, firstname, email, etc) from our HCM. We have found that b…
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Email WorkbookIn EDM Workbook, instead of uploading a html file, can we just input a static url or use a dynamic field to call a url which will return the contents of the html on deli…
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Unable to edit or remove variables after copying an existing ProgramHello , I copied an existing published program and would like to modify the program variables in the new copy. However, I’m unable to edit or remove any of the existing …
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What is the number of links can add in one link table in ResponsysHi There, Can you please help to know What is the number of links can add in one link table in Responsys. Thanks Naveen
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In Responsys programs What "Test" Tab will do and how it worksHi There, In Responsys programs What "Test" Tab will do and how it works. Please give us any user guide on how to use What is the purpose of "Test" tab and how to use it…
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How to use multiple supp table personalization in Email/SMS campaign workbook for the same customerWe have scenario to use multiple supp table in one Email/SMS campaign workbook to use Personalization for the same customer based on RANK column value. Ex:- Customer_ID …
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Backend table for Campaign send informationSummary: Hi All, I am not able to recollect the name of the backend table that stores all the campaign sent information which can be accessed through SQL. Can someone pl…
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Creating sql view that includes sent time and date of the campaignSummary: Hello, We would like to create an sql view in Responsys. In this sql view, we want to see when a specific campaign was sent to the user. We need it as a time an…
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Product Notice: Oracle Responsys 2025 Holiday Preparedness Update2025 Holiday Preparedness Summary Over the past few months, the Responsys team has completed several infrastructure and product enhancements to increase capacity, enhanc…