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OOTB features, limitations and Customization Options for Field Service — Cloud Customer Connect
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OOTB features, limitations and Customization Options for Field Service

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edited Dec 9, 2018 10:25PM in Field Service 5 comments

Summary

What are the customization options available for Field Service

Content

I am trying to evaluate Oracle field service cloud for the out of the box functionalities, its limitations and customization options. So far i know following:

Features:

  • Activity Setup & Management
  • Inventory & Resource setup
  • Forecasting
  • Routing rules
  • Mobile application
  • Notifications ability

Customizations :

No real customization option available other than plugin which is just like calling outbound webservice.

Limitations:

  • Limited to 04 entities only.
  • Cannot define custom entity
  • Cannot mention which services items technician is going to deploy on the customer site (e.g. Activity to Service Items relation: 1:M)
  • Cannot write script behind custom buttons

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