OOTB features, limitations and Customization Options for Field Service
SummaryWhat are the customization options available for Field Service
I am trying to evaluate Oracle field service cloud for the out of the box functionalities, its limitations and customization options. So far i know following:
- Activity Setup & Management
- Inventory & Resource setup
- Routing rules
- Mobile application
- Notifications ability
No real customization option available other than plugin which is just like calling outbound webservice.
- Limited to 04 entities only.
- Cannot define custom entity
- Cannot mention which services items technician is going to deploy on the customer site (e.g. Activity to Service Items relation: 1:M)
- Cannot write script behind custom buttons