Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Way to modify IB email processing — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Way to modify IB email processing

Received Response
15
Views
3
Comments
edited Jan 11, 2019 5:24PM in B2B Service 3 comments

Summary

Is there a way to control the IB email processing?

Content

Objective: To get the attachments from email, invoke a DMS API and then attach it on the SR of type 'URL'

Currently the attachments from email are attached on SR.  The customer I am working with is using Filenet as DMS and we are attaching all attachments ( on any object within OEC) in DMS and attaching them to the parent object with type URL.

This is working in most scenarios, but we don't have a mechanism to control this IB email based SR processing. Any useful thoughts?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!