Way to modify IB email processing
SummaryIs there a way to control the IB email processing?
Objective: To get the attachments from email, invoke a DMS API and then attach it on the SR of type 'URL'
Currently the attachments from email are attached on SR. The customer I am working with is using Filenet as DMS and we are attaching all attachments ( on any object within OEC) in DMS and attaching them to the parent object with type URL.
This is working in most scenarios, but we don't have a mechanism to control this IB email based SR processing. Any useful thoughts?