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Way to modify IB email processing

edited Jan 11, 2019 5:24PM in Fusion Service 3 comments

Summary

Is there a way to control the IB email processing?

Content

Objective: To get the attachments from email, invoke a DMS API and then attach it on the SR of type 'URL'

Currently the attachments from email are attached on SR.  The customer I am working with is using Filenet as DMS and we are attaching all attachments ( on any object within OEC) in DMS and attaching them to the parent object with type URL.

This is working in most scenarios, but we don't have a mechanism to control this IB email based SR processing. Any useful thoughts?

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