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Plan that was set to inactive for upcoming year is still showing in Benefit summary .How do we end d

Received Response
edited Oct 13, 2020 7:56PM in Benefits 10 comments


Old Plan in Benefit program was inactivated with session effective date 01/01/2021 ,but it still appears in Benefit summary page


Hello All, 

We have a new benefit plan and options set up for the upcoming OE 01/01/2021 . I was able to add the new plan effective 01/01/2021 in benefts program and it is working as expected when employee enrolls in the OE window. but when I look in to the enrollment summary page i still see the old plan . 

I also see the old plan retiree full rate medical plan still shows in the existing benefit program when i look with session effective 01/01/2021 date .

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