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How to send email to group members from service request

edited Mar 31, 2021 5:32AM in Fusion Service

Content

Hi Team,

I want to send mail to all the members available in the queue whih is selected in the SR. I tried using Object workflow with Resource group option in the "To" address.But that is not worked as expected.I have referred the below documentation which is applicable for the queue owner only. But our requirement is to send email to both customer and the queue members at the same trigger using "To" and "CC" respectively. 

https://docs.oracle.com/en/cloud/saas/b2b-service/21a/faiec/configure-notifications.html#FAIEC3266548

So I have tried another way to achieve through groovy script in which i have fetched the queue members email address and stored into a custom field(QueueMembers_c).Then from Object workflow I am triggering the email using "fields on record" option using that custom field(QueueMembers_c) But the mail is not sent to that email address which is in the custom field.

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