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Journeys task re-assignment on Manager Change

Received Response
edited Jun 10, 2023 10:41AM in Journeys 2 comments


Hi Experts!

I'm implementing Journeys for a Healthcare client and they have a use-case where they would like the Manager relevant tasks available within a Journey to automatically get re-assigned to the New Line Manager after a Manager changes, even though the Journey/Checklist is already allocated.

I tested this on the Enterprise Onboarding type Checklist/Journey, and after having performed a "Change Manager" operation, I noticed that the tasks relevant to a Manager were still assigned to the old Line Manager. Can you please help me understand if this is an expected behavior? I'm looking to test the following scenarios on Manager relevant tasks when the Checklist is already allocated

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