Onboarding
Discussion List
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Automatic Journey Assignment upon Hire vs Nudge Reminder after 60 days of Incomplete JourneyHello Team, We have created Onboarding Journey such a way that when we hire an Employee, Automatically the person is being assigned with the Journey. It is working fine.… -
Journey Task status is not changing after Expiration DateHi Team, We have a Journey (Checklist Template) with 3 tasks. Each task expiration is set to 60 days after Assigned Date. Out of 3 Tasks, 2 Tasks have been completed bef…
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Journey not appearing under Me > My JourneysHello, We came across this issue fairly recently where when we try and allocate a checklist to a worker through the 'Allocate Checklists', for some reason it doesn't app…
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Sorting of incomplete onboarding task in JourneySummary: Hi Team, There are onboarding checklist assigned to new employee but when employee completes the one task it remains in top of My task list. We have a requireme…
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Reopen task expires in one daySummary: Hi Team, We tried reopening a few tasks in the Journeys after expiration and see that the tasks are expired the next day. Can you please let us know if there is…
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Preview button in Journey templates redwood page not working for Enterprise onboarding Step CategoryHello I wanted to check with you all if anyone has observed that in the new journey templates redwood page under the journeys setup if you try to open a journey template…
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how to sort tasks in an onboarding journeySummary: Hello! When I create an onboarding journey, the tasks are ordered randomly. Using sequences isn't the best answer since one doesn't need to be completed before …
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Task names overlapping on "Others tasks" in journeysHas anyone else had an issue with the task name overlapping in journeys when users view "Other tasks". Despite trying different browser zoom options this does not change… -
An Advanced task does not assign the attached document when it's added from task library.Summary: We have an Advanced task added to the task library which is a combination of "Questionnaire and Document". When we are adding the task to an assigned journey, t…
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How to remove Create Journey from onboarding AdminHi All, We want to restrict create journey option for all users like onboarding team, recruiting team, but when we remove Manage Journey by HR which is inherited by onbo…
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Error while clicking on Citizenship 'Application Task' in On boarding JourneysError while clicking on Citizenship 'Application Task' Configuration - Task : Citizenship Task Type: Application Task Application Task: Identification Info Once Journey …
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Triggered journey is available in the Allocate checklist screen but not available under Journeys?Summary: We have created a journey called 'India Clearance Journey' which was allocated to an employee. This is visible under Allocate checklist screen. But, it is not b…
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Users unable to search for Journeys on Organization TabSummary: Some users not able to view/search for the New Hire’s Journey as soon as the New Hire Journey is allocated to the users on Organization Journeys tab. They are h…
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Multiple Journeys Trigger from One TaskSummary: Is it possible to have multiple journeys triggered from the same task? For example, when a new hire starts, we want the hiring managers, new hire, and the HR Co…
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E-Signature task: Populating Signature details in the report only after completing the taskWe have a requirement to populate the signer details(Signer name, Signer Date, IP address etc) in the E-sign report only after the user clicks on the "Done" button in an…
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OIC journeys: The action update is not enabledWe are currently configuring a journeys task that is integrated with ServiceNow. We are prompted with this error: The action update is not enabled What does this mean an…
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Journey Task Reminders - setup at Task levelHello Team, We need to send Journey Task Reminders if Journey tasks are not being completed. We have a confusion between below two set-ups. Can somebody help us to under…
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Line Manager Need to see Future Hire Employees Assigned Journeys under "Teams Journeys"Is it possible to give Line Manager access to his future direct reports in HCM Journeys, to be able to access the pre-onboarding journeys of future hires from "Team Jour…
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The second of two enterprise onboarding checklists is not being triggered.Summary: Hi experts. I am working on creating an enterprise onboarding checklist which uses 2 enterprise onboarding step checklists, "Before First Day" and "First Day". …
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Why are the categories under Organization Journeys not populating?We are implementing Redwood Journeys. There are two categories that should populate under Organization Journeys, Enterprise Onboarding and Offboarding. We have confirmed…
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Can I-9 be created with a configurable form and E-signature without integration and remain compliantWe have a need to automate the I-9 form without using e-verify. This means using a configurable form for Section 1 so new hire can fill the i-9 online instead of manuall… -
How to send out notification to the task owner who is not initiator when combined notification activSummary: We have enabled combined task notifications for our journeys beacuse we don not want to send notifications for individual tasks. For most of the tasks, the init… -
How to hide the 'view document' link in e-sign taskSummary: Hi All, We need to hide the "View Document" link in the e-sign task within a journey. We are not looking to customize it through VBCS and expect it to be done t…
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25A New Feature : View Journeys Analytics - Unable to viewDoes the new functionality require any additional access or anything need to be turned on? We are unable to view the analytics for any Onboarding journey.
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Why am I getting this error "java.lang.NullPointerException" for I-9 Journey task?Summary: Getting an error and link to the website is disabled Content (please ensure you mask any confidential information): Version (include the version you are using, …
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Unable to Add Person to JourneySummary: Unable to select a Person Below. I checked all "Manage Admin Profile Values" and they are correct. Any idea why I am unable to assign these? Content (please ens… -
Journey tasks is not visible under my tasks in journeySummary: Journeys tasks notifications are triggered to performer but the task is not visible under my tasks in journey Content (please ensure you mask any confidential i…
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Delete an Onboarding Journey Through Assigned JourneysSummary: When we purge an associate in HCM their Onboarding Journey is still active and Managers will still receive email notifications when a task is do. If I delete th…
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Assignee can see the deferred task for a Probation Journey with property set to 'Hide'Summary: Assignee can see the deferred task for a Probation Journey with property set to 'Hide' Content (please ensure you mask any confidential information): We have cr… -
Is it possible to hide journey for specific list of employees?Summary: Is it possible to hide journey for specific list of employees? Content (please ensure you mask any confidential information): We have the requirement to hide th…