Onboarding journey inconsistently allocating to initiator or no line manager
We have set up an onboarding journey for a specific group of employees (approx. 60 employees) which were manually allocated and have noticed a number of inconsistencies / issues as follows:
1. Journey is inconsistently allocating to no manager (i.e. no journey or tasks allocated for manager) when it should allocate to the line manager as seen in the system. There are <20 employees impacted where journey was not assigned to their line manager when there is a manager in the system. How do we allocate the checklist to the manager? Noting that the new joiner has already started their checklist tasks. Can we avoid deleting and reallocating?
Tagged:
0