Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Alert based notifications in worklist is not showing claim button — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Alert based notifications in worklist is not showing claim button

Received Response
12
Views
2
Comments
edited Dec 9, 2022 5:43AM in Human Resources 2 comments

Summary: We are using Journeys with Alert based notifications. Alert Task Assigned Combined Notification is assigning Journey tasks to both performer and owner.

Owner = Area of Responsibility -Preboarding Coordinator.

Performer = Pending Hire

We are not able to see Claim button in the worklist notification for the owner users who are setup based on AORs. Per documentation we see this

Task performers access tasks allocated to them from either the Journeys App, Onboarding App, or the Checklist Tasks App, depending on the checklist allocated to them. They can also directly go to the task page using the URL in the task notification page. If you assign a task to multiple performers, one of the performers can claim the task by accessing the notification.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!