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Customer Support Event on May 9-Learn how you can find answers to your questions in Customer Connect

edited Oct 26, 2023 10:51PM in Fusion Service 2 comments

Customers can instantly access answers in CCC and learn directly from their peers on how to best navigate Fusion Applications.

Learn more about how Oracle Customer Support is handling General Guidance questions in the Oracle Go webinar on May 9

This webinar will review planned changes for the handling of General Guidance (Sev-4) issues and “How to” questions on Cloud Customer Connect, along with the how and why Oracle is adopting these changes. Join us in this second delivery on this topic to learn and experience the two new process changes being introduced: a) Automation routing to Cloud Customer Connect when a General Guidance (Sev-4) issue type is selected during SR creation b) Manual redirect to Cloud Customer Connect when the customer logs an SR for a "How To" or consultative question.

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