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23C Fusion Service Extensibility Features

edited Nov 20, 2023 6:43PM in Fusion Service

🚀 23C release is available, and we have an awesome extensibility feature for Fusion Service. Here is the list of new extensions.

Extensions you can accomplish by using Visual Builder Studio

  • How to quickly redesign the SR Create flow by using CX SVC SR Fragments
    • This feature provides flexibility for you to create new pages as needed and leverage the same components used in the prebuilt service center page. Additionally, fragments provide a new level of modularity, reusability, and manageability to the development experience in Visual Builder Studio.
    • System implementors can create new pages using the Service Request Create fragment, which encapsulates the create service request dynamic form, layout, and logic consistent with the standard Create SR page in the Service Center application. This feature provides flexibility for you to create new pages and leverage the same components used in the prebuilt service center page. In addition, fragments provide a new level of modularity, reusability, and manageability to the development experience.
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