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Date for getting applicable discounts from Subscriptions

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edited Jun 28, 2024 6:24AM in Service Logistics

Summary:

Let's say; Today's date is 27-Jun-24.

There is an Asset A231 which has a subscription (included warranty) that was active from 24-Jun-2023 to 23-Jun-2024. There was a failure reported on 20-Jun-2024 (which is within the active warranty). But the engineer visited the customer site on 24th Jun and the Debrief is being imported from the CRM system on 27th Of June.

At this stage, while creating Debrief I see that there is no way I can give a failure date or PriceAsOf date or something like that so that the actual applicable entitlements are fetched from the subscription and it does not always use Current date.

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