Case Management

Discussion List

• 
  Capturing Survey Response on Closing SRs

  Summary: Can we directly create Surveys in Service Cloud and send for customer response on SR closure. I was referring to this Doc- Overview of Survey Framework (oracle.…

  Received Response

  Aneeta 41 views 1 comment 0 points Most recent by Karyn Kurland-Oracle Apr 18, 2023 8:40PMFusion Service
• 
  Case Management (22C) Page Blank

  Summary: Blank Page when clicking on Services - Cases Content (required): Hi, as per the 22C B2B release notes, we are looking at configuring case management to in conju…

  Received Response

  Jonny Varley 101 views 4 comments 1 point Most recent by Amar Patel 1986 Mar 18, 2023 6:05PMFusion Service
• 
  BPM Worklist REST API Issue

  Summary: Hi, We are using BPM rest API to retrieve task in our custom screen and when we clicked on any task, it opens task form(shown in screen shot below) in a popup-w…

  Question

  Devashish Saun 81 views 0 comments 0 points Started by Devashish Saun Feb 28, 2023 9:05PM Fusion Service
• 
  How to perform Call Text scanning for the below scenario?

  Summary: Call Text Scanning – Based on the call text (description) identify the key words and then system should take some actions. For example, if call description has …

  Question

  Venkat Mekala 21 views 0 comments 0 points Started by Venkat Mekala Sep 20, 2022 1:22PM Fusion Service