Browser UI
Discussion List
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Contacts for the logged in user when not using incidentsSummary We want to show all the contacts for the logged in user - we are not using incidentsContent We have 'supervisors' who have assigned clients. Every so often the c… -
Using Fiddler for BUISummary Need guidance on how to use Fiddler for analysis/monitoring workspaces/report loading time in BUIAkshara Balamurugan-119098 44 views 3 comments 0 points Most recent by Edson Junior, Oracle Agent Desktop -
Attachments for mobile BUI incidentsSummary A question about attachment features for BUI when accessed via a mobile browser.Content Hello, It seems to me that BUI allows file attachments when working from … -
Service Level Agreements(SLA)Summary Copy an SLAContent Hi All, Is it possible to copy an SLA in OSVC? Under Navigation sets->Service->Service Level Agreements->Service Level Agreements->at the top … -
Test Automation tool for Agent DesktopSummary Looking for Test Automation tool for Agent DesktopContent All - I'm looking to automate the test in Agent Desktop and I tried Selenium. However Selenium only wor…
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BUI issues with notifications and toast pop-upsSummary The Toast alerts for notifications only seem to pop up when I access notifications and click on oneContent The toast notification should pop up to alert the user…
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CX – Agent Browser UI: Where we are, Where we are going, and How to Join Along, 24 April 2019, 10 a.Content Submit your questions for the CX – Agent Browser UI: Where we are, Where we are going, and How to Join Along session to have them answered during the live event.… -
BUI: Interaction workspace typingContent Hello All, I am using Interaction workspace in BUI. In that when customer raised chat and accepted agent. when customer is typing in chat session workspace of ri… -
BUI tab set right scroll arrow flashing in IESummary in IE, a right arrow is flashing when workspace displays even though tab set doesn't need to scrollContent When I view my BUI workspace in IE, at the far right o…
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Probes and Terminals for Custom ProcessesSummary Followed instructions for setting up logging but it isn't workingContent Hi, I have followed through on all the instructions at https://documentation.custhelp.co…
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Create Data Lifecycle Custom PolicySummary Create Data Lifecycle Custom Policy with version 18BContent All, I am new to the process of archiving/purging records. We are trying to research how to purge or …
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Soup up Workspace load! - Optimize your Workspace LayoutContent This is Part Two of the Soup up Workspace load! series. For the Introduction go here. Summary In this article we examine some of the elements you can add to a wo… -
Incident Replies via email not sent from AgentWeb consoleSummary Email reply was not received by contact post sending of response by analystContent In our Service Cloud setup, contacts send emails to a generic email account wh…
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Archiving vs. dormant incidents - how much saved space?Content Hi everyone, I need to find out how much saved space would archiving incidents vs. setting them to dormant mean? For instance, if we have 10 GB worth of incident…
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Retrieve Metadata values from ROQLSummary Query to get incident custom menu field itemsContent Hi All, I want to display a custom menu field values into a multi select drop down field.So I would like to …
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Data Lifecycle Policies component not visibel in AgentBrowser UI & ConsoleSummary Data Lifecycle Policies component not visibel in AgentBrowser UI & ConsoleContent Hi, I am trying to enable "Data LifeCycle Management" component. I followed bel…
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Customer response value with default name "Customer Comments" in Agent desktopSummary Customer Response append with "Customer comments"Content Hi All, In AD, I am creating one incident and push that incident into another fusion cloud(Maintenance c…
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URL capability for opening reports?Summary URL capability for opening reports?Content Hi, Some people in my team have been asking if there is a way to get a url that you insert on a browser and it takes y…
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Multiselect value in checkbox using Add-inSummary Display the checked value when load the workspaceContent Hi All, I would like to select multiple values for a single field into the incident workspace. By defaul…
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Can we increase the file attachment size for incidentSummary File attachment size for incidentContent Dear Team, Based on the configuration setting (FATTACH_MAX_SIZE) for every incident, we can upload up to 120 MB. In clie…Muthulakshmi Muthaiah-121678 81 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Agent Desktop -
Upload a file into FileAttachments of custom objectSummary To Save a file into Custom object FileAttachments using Add-inContent Hi All, I would like to browse a file from desktop and save into a custom object FileAttach…
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Agent Desktop / Browser UI Navigation functionsSummary Agent Desktop / Browser UI Navigation functionsContent Does anybody know if there are any plans to build in the home screen navigation tiles used in other Cloud …
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CheckBox Background and BordersSummary CheckBox Background and Borders can be Modified?Content I use checkbox in the workspace to indicate yes or no answers. I also used it for selecting an options to…
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How to build regional linkage selection in agent desktopSummary How to build regional linkage selection in agent desktopContent I need to design an object in Agent desktop to realize three-level regional linkage, such as sele…
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incident is created in RightNow but they are not being assignedSummary incident is created in RightNow but they are not being assignedContent Our team made the integration between SRM and RightNow, the client creates an incident in …
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can not access the list of values the custom fields type menuContent We need to access the list of values of a menu type of custom fields in order to find the one I need and configure it in the field from php. The field I need to …
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Workspace Button Shapes and StylesSummary Can I change the button shapes and style is Service Cloud workspace?Content We have a requirement to monitor agents time in resolving the issues. Our solution is…
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AD Font Sizes and ColorsSummary Can We Modify Font Colors, Sizes and Styles?Content In service Cloud when the field is required it turns red. The client find it annoying and the look and feel i…
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control "List Box" does't work as expected in Answer workspaceContent Dear gurus, I found the control "ListBox" don't work as expected in Answer workspace. What I did: 1. Create new blank workspace for Answer 2. Add control List Bo…
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How to change the logo after login in Agent Browser UIContent Is there any way to change the logo which comes at the left top corner of the UI after login in Agent Browser UI