Browser UI
Discussion List
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Is there a report which can tell agent used Fill my inbox to pull incidents?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Megha Nagpal 41 views 2 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service -
Error in POST data: Cannot run AnalyticsReport: XXXXX(ID=XXXXX): REPORT_ERROR_EXCEEDS_TIME_THRESHOLDHi All, We have a requirement to run the report under incidents object to fetch all the incoming email created incidents and list the queue that got assigned to it. This…Padma Varadarajan 511 views 3 comments 0 points Most recent by Padma Varadarajan Reporting & Analytics for B2C Service
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No results in keyword report when search is performed in BUI?Summary: We're using the Browser User Interface and are looking to improve our knowledge base. Naturally, it's important to know which keywords agents are using, when se…User_2025-03-10-21-27-49-962 41 views 2 comments 0 points Most recent by User_2025-03-10-21-27-49-962 Reporting & Analytics for B2C Service