Browser UI
Discussion List
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Splitters and Flip Tiles are here!Summary Two new dynamic workspace features for Agent Browser UIContent You may have noticed that starting in 20A the .NET workspace designer contained two new controls: …Nate Hossner, Oracle 117 views 2 comments 7 points Most recent by Nate Hossner, Oracle Agent Desktop -
Ability to save report formatting in BUISummary Can users customise and save report layouts in BUI?Content In the desktop client users can save their personal formatting changes to reports, such as hidden colu… -
Email not sending in Agent Desktop or Web AgentSummary Emails are not sending to customer when using send buttonContent Hi, in the Agent Desktop and Web Agent we can't send an email response to the customer using the… -
Service – Migrating to the Browser Agent Desktop, 22 April 2020, 9 a.m. PT, Submit QuestionsContent Submit your questions for the Service – Migrating to the Browser Agent Desktop session to have them answered during the live event. Post your questions by postin… -
Refresh/Reload php page within a Browser Control in BUISummary Created a tab in Incident Workspace with a browser control. The browser control points to a php page. How can I reexecute the php/js script whenever the user cli…
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Propose Incident for Answer formSummary Contextually hiding Propose Incident for Answer formContent As a security measure, we have a specific queue where incidents can only be viewed by agents in that … -
Finding Standard Text Just Got a Whole Lot Faster!Summary The new release of Browser UI has a great new feature to boost agent productivity.Content Users creating incident thread entries can now type the ‘$’ character t…
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BUI Extensibility framework - AJAX call cancelledSummary BUI Extensibility framework - AJAX call cancelledContent Hi everybody, I have a pretty basic question but I can't seem to find a solution. I'm trying to do an AJ… -
Can we block launch page from search engines?Summary Can we block launch page from search engines?Content Good day, Assuming its possible, does anyone know an easy way to block the Agent Desktop/BUI launch page fro… -
Round Robin & Manual Pull 'Harmony'Summary How can we configure 3 queues with 2 different profiles?Content I've come upon a problem I don't know that there's a fix for. We have three incident queues. Staf… -
Delegation of incidents in case if agent availabilitySummary Delegation of incidents in case if agent availabilityContent If any agent is going for a vacation or not available for some reason then What is the way to delega…
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Routing rules of IncidentsSummary Routing rules of IncidentsContent We created a incident routing rules to assign SR to agents and mentioned agent name. Now in case if emploee leaves the organiza…
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Soup up Workspace load! - Optimize your data model and other tipsContent This is Part One of the Soup up Workspace load! series. For the Introduction go here. Optimize your data model While it is important to optimize your workspaces … -
Soup up Workspace load! - Optimize your WorkflowsContent This is Part Four of the Soup up Workspace load! series. For the Introduction go here. Summary With Workspace Rules you can define your own business logic within…
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Search Knowledge within BUI WorkspaceSummary Trying to locate report that is within the BUI workspace for Search Knowledge BaseContent We recently launched with the BUI and need to make some changes to the … -
Service – Browser UI Series: Expanding Insights and Flexibility with Agent Browser UI Analytics, 4 DContent Submit your questions for the Service – Browser UI Series: Expanding Insights and Flexibility with Agent Browser UI Analytics session to have them answered durin…
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Service – Everything You Need to Know About Service Cloud Updates, 18 December 2019, 9 a.m. PT - SubContent Submit your questions for the Service – Everything You Need to Know About Service Cloud Updates session to have them answered during the live event. Post your qu… -
Service – Browser UI: Unleash your Agents’ Potential, 16 October 2019, 9 a.m. PT - Submit QuestionsContent Submit your questions for the Service – Browser UI: Unleash your Agents’ Potential session to have them answered during the live event. Post your questions by po…
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Reply to Email Functionality Lost on IncidentSummary Reply to mail functionality lost - need help getting it backContent Hello, we have lost our ability to reply to emails in our Oracle Service Cloud incident work …
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Show/Hide Title Bar based on Non-Native Relationship FieldContent * In the Incident Workspace I have a field called Service Account (service_id) which is a System Attribute of Incident that has a relationship with Organization(… -
Unable to remove report name from export in BUISummary In the BUI we are unable to exclude the report name from the first row in a report exportContent The .NET app has the option to exclude the report name from the …
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Cannot Complete Element Manager Import of New Workspace containing Existing ReportsSummary Element Manager does not allow completion New Workspace ImportContent I am new to the Element Manager. I have successfully (and easily) exported new Workspaces f…Michelle Hoxsie-Quinn 34 views 6 comments 1 point Most recent by Michelle Hoxsie-Quinn Agent Desktop -
Mails are not triggering from BUISummary Mails are not going to Primary contact from BUIContent HI , Every time I edit as an agent incident in BUI and send customer response though mail. Mail not genera…
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Is Screen Pop Supported or Supportable In BUI?Summary Is Screen Pop Supported or Support-able In BUI?Content I have a client who's running the .NET Agent Console, and is thinking about moving to Agent Browser UI (BU… -
Service – Browser UI: The Future of Service Starts with Innovation, 18 September 2019, 9a.m. PT - SuContent Submit your questions for the Service – Browser UI: The Future of Service Starts with Innovation session to have them answered during the live event. Post your q…
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How to display the report content on the CP siteSummary I would like to display the custom report vulue on the CP site.Content CPサイトにカスタムレポートvulueを表示したいと思います。 [ステップ] 1.カスタムPRICEフィール…
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SSO and multiple agent accountsSummary Allow agents to log in to several accounts using SSOContent Has anyone implemented SSO where some of their users have more than one agent account? We have a prop…
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Soup up Workspace load! - Optimize your Add-InsContent This is Part Five of the Soup up Workspace load! series. For the Introduction go here. Summary The Workspace Rules and Workflows features allow you to add a lot …
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Make a thread entry required in a workspaceSummary How can you prevent an agent from saving/closing an incident if a thread entry has not been made?Content We're building a very lightweight workspace, where upon … -
CX – Augmented Reality with CX Service, 17 July 2019, 8 a.m PT - Submit QuestionsContent Submit your questions for the CX – Augmented Reality with CX Service session to have them answered during the live event. Post your questions by posting a new co…