Browser UI
Discussion List
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B2C Service - Browser User Interface DEMO - WebinarIf you want to explore more on this topic, I recommend you to attend the following Cloud Adoption Webinar, delivered by one of our Customer Success Managers: As part of … -
Ease of viewing images present as attachments in BUISummary: Possibility of viewing images attached in incidents in single window through navigation by arrow key. Content (required): Possibility to view all pictures in th… -
Product Hierarchy Mandatory to lowest levelSummary: We are looking to make product hierarchy mandatory to the lowest level Content (required): We have our product Hierarchy down to level 3 and we want to make thi… -
Agent Browser UI for Faster Access to Your B2C Service DataSummary: With the Agent Browser UI, your team can user any internet-connected device to access and manage your B2C Service data. Content (required): To help you understa… -
Agent Scripts vs WorkflowSummary: Agent Scripts vs Workflow Content (required): Our organization recently implemented both Agent Scripting and Workflow into our OSvC instance, with the help of p… -
send SMS to customers/contactsSummary: customer want to use the rightnow to send SMS to contacts on mobile is that feature available regards, Alzahraa Sabry Content (required): Version (include the v… -
change Esclation on message Templates into another nameSummary: we need to change the name of the Message Template as in the below is that double and how ?? thank you Content (required): Version (include the version you are …
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CCing multiple addresses in BUISummary: Content (required): In the .net version we used to be able to enter several email addresses separated by a semicolon in the cc field. I don't see a way to do th… -
Oracle B2C Service Customer User Forum: Improving the efficiency and productivitySummary: Join us for this Oracle B2C Service Customer User Forum webinar. Please register for one of the sessions based on your region Content (required): Your agents ne… -
Send Notification to all agents when new Product/Category or Answer CreatedSummary: the agents need to get notification when new Product/Category or Answer Created is that possible and how? Content (required): Version (include the version you a…
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how to give specifiq questions/Answers Priority to appear FirstSummary: is that could be controlled from admin side to choose specific Answers to appear First or even from BUI to be presented beside the most recent answers? Content …
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Configuring Agent Insights With a 3rd Party Service For B2C ServiceSummary: Agent Insights provides service professionals with real-time contextual guidance to efficiently resolve customer incidents by leveraging data from external sour… -
Refresh of Production SiteSummary: Wondering if there is a refresh limit. Content (required): Does anyone know if there is a limit to the number of times we can refresh (clone) our production sit…
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Copy to Text to Clipboard is grayed outSummary: We have a field, Parent Ref# that when you select the commands we have Clear, Open, Add new, Show Recent Items all working but Copy Text To Clipboard is grayed …
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AvatarSummary: We are looking for a customer project to have an avatar associated with the chatbot. We are looking for reality avatar, like in this video (https://youtu.be/m8i…
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REST API - create organizations with multiple SLA instancesHello, Summery: we have a need to create 100+ Organisations with multiple SLA instances for each one of the organizations. Problem: data import wizard does not have para…
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BUI Chat Toast notification visibilitySummary: Can the chat toast in BUI pop up in the forefront? Content (required): The chat toast is only visible when on the OSC BUI tab. If you move away from that tab yo…
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Expression using last function with threads channel idSummary: Hello all, I have a report with some incidents. My goal is to add a column to this report and display a custom value in it based on last threads channel id. For…
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Incident Workspace driven from a custom objectHello all, One of the use cases that we are to implement is having a new process given to the service agent to create a new preventive maintenance service for the contac… -
Incident immediately goes away in BUISummary: Incident immediately goes away in BUI Content (required): We have one user that opens an incident in BUI and gets a quick blip of the incident before it goes aw…
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Resize field on BUI workspaceSummary: Resize field on BUI workspace Content (required): Hi Guys, How can i edit the below field to look like the others in terms of size and position of the name tag …
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BUI error "refused to connect" when browser control tries to open web pageSummary On a tab with a browser control, the page opens fine when I'm in the .Net view, but won't open in BUIContent In my workspace, I have the need to have a few diffe…
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Event Listener when Incident Private note is addedSummary: Add Event Listener when Private note is added Content (required): Hello all, We have added addFieldValueListener for Thread.Chanel change. Basically when Thread…
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When will the desktop/.NET version be deprecated, if at all?As the question asks: When will the desktop/.NET version be deprecated, if at all?King Jack 32 views 1 comment 0 points Most recent by PavanSatishKumar Annavarapu-Oracle Agent Desktop -
Soup up Workspace load! - updatedSummary Introduction to a new series on how to improve the load time of workspacesContent Hello everyone! The Workspaces team has been implementing, enhancing, and maint… -
Open Separately - BUI Incident limit 10Summary: On the .NET console, there is no restriction when opening multiple incidents using the Open Separately function. On BUI, if you select more than 10 incidents, t… -
DiscussionDiscussion
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Remove [No Value] from the listsSummary: Is it possible to remove [No Value] from the lists in the BUI? Content (required): The customer would like to remove the entire word including the brackets. See… -
Enable Collpase/Expand option in Incident workspaceSummary: I have enabled collpase/Expand option to one table. The default behavior is Expanded which means the content in the table is expanded but we need to collapse th…