Browser UI
Discussion List
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Tasks - Time BilledContent Looking to add a time tracking metric in Tasks. Doesn't appear the Time Billed control can be added to the Tasks workspace. May have to resort to a custom field,… -
Copy accounts.group_id to contact custom object on creating contact through PTAContent Hi, I am creating contact through PTA from an account, for accessing KB articles by passing First Name, Last Name, Email. I also need to pass accounts.group_id a…Bhagyashree Deshpande-250263 25 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle Agent Desktop -
$answer->prev->AccessLevels, Error: Trying to get property of a non objectContent I am trying to get the previous values for answer object, with $answer->prev code. I am able to fetch all the field values, except array fields like AccessLevels…Bhagyashree Deshpande-250263 18 views 2 comments 0 points Most recent by Bhagyashree Deshpande-250263 Agent Desktop
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Can I Group Workspace Rules in BUISummary Grouping Workspace Rules in BUIContent I have multiple incident queues that will be moving from .NET to BUI and I'd like to consolidate the workspace rules befor… -
Auto Update Email BasedSummary Send out an update email based on a set time frameContent We are attempting to create a rule that will allow us to send out an update email based on a set time f…
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In the agent Browser UI, is it possible to display the chat toast notification on top of other windoSummary When agents are working with multiple windows and browser tabs - they need to see incoming chats while the the BUI session is in the backgroundContent When an ag…
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BUI - Fetch thread headersSummary Fetch Customer name, Account name + date of incident threadsContent Hi, I am new to BUI extensions. I apologize in advance if this question was already addressed…
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Captcha appearing at loginSummary Captcha appearing at loginContent Good morning! Does anyone know if the Captcha that appears at the OSvC login screen is something on Oracle's side or related to… -
In the agent Browser UI, can an agent update the incident's "Contact" field without affecting the cuSummary When a chat is accepted, a related incident is created with the customer as the contact. When the agent updates the contact in the incident, the name changes als…
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How to assign one incident to multiple different queuesSummary How to assign one incident to multiple different queuesContent Hi All, I knew Incident & Queues are tightly 1:1 relation but is there any we can assign one incid…
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Incident Forward emails are not capturing in summary threadSummary Incident Forward emails are not capturing in summary threadContent Hi All, In the Incident workspace, we could see all the email response (Inbound and Outbound r…
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Is it possible to show To, cc email addresses for each response thread in Messages tabContent Hi, When we send a response using Messages, we would like to see the To and CC email addresses that were part of the response. Is there a way to show to/cc email…
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Restricting Rich Text Incident Thread to allow only plain text in BUISummary Restricting Rich Text Incident Thread to allow only plain text in BUIContent Hello all, I was playing with the settings to only to use the plain text for the Ric…
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Unable to open/download file attachments error message in BUISummary Unable to open/download file attachments error message in BUIContent When I go to a report in BUI and try to download & open in Excel, pdf, html, I get this erro…
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Thread Control Updates!Summary Details on several new thread control optimizations that are under development.Content There are a number of upcoming exciting enhancements to the Browser UI Ric… -
delay assign incidents to agentSummary delay assign incidents to agentContent Hello what is the problem with delay assign incidents to agent sometimes it takes 5 hours and more, can you share with me …
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Azure SSO and BUISummary BUI redirects for Azure SSO and BUIContent Hi All, I am trying to integrate with Azure AD for SSO with Agent Browser UI. I have set relay state to point to Agent…
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Incident Creation Notification Not WorkingSummary Email notification did not trigger when create new incident via emailContent We/customer need to get email notification when incident is created via email. We ha… -
Incidents auto-assigning when they should notSummary Even though one of our workspace rule's 'THEN' functions is to set the queue to no value, the incidents are being automatically assigned to other agents.Content … -
Issue With Incident Self Referencing Relationship(Parent Child Relationship)Content Hi All, I have below Requirement Which i am trying to fulfill using Incident Self Referencing Relationship: 1. Establish a parent child relationship in incident … -
Auto Response email is not getting triggeredContent Hi All, Here my issue is, I'm not getting auto response email for some interfaces. We have 8 interface languages, Only 2 interfaces are getting auto response ema… -
Save & Close Button on SurveySummary Business Users want to add a save&close button to survey page to enable agent to continue from he stoppedContent Business Users want to add a save&close button t…
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Single Sign-on using the Browser UI and Microsoft ADFSSummary We are unable to login into the Browser UI via SSO using ADFS. It is possible to login to the .NET Agent ConsoleContent Hi, At one of our customers we're activel… -
Progressive Web Apps on PortalSummary We are trying to implement on mobile app using Progressive Web Apps for portal does anyone has some insight with Progressive Web Apps.Content Hello, We are tryin…
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Error while saving IncidentSummary Cannot find property associated with status_id.name column on 200701-000044Content Hi, I am facing issue while saving incident. I am unable to save incident and …
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Agent Browser UI extensions not loadingSummary All the Agent Browser UI extensions in my test site stopped loading and not workingContent During development -When we use to upload the javascript file to the e…
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Extend Dropdown in BUISummary I'd like to add some functionality to a particular dropdown without fully replicating itContent Sort of a generic and specific question in one. I'm approaching t… -
Flip tile different colour background for backSummary Can you set once the background colour of flip tiles for a specific workspace?Content I know you can tell if you are on the front or back of a fliptile but it wo… -
You Can Easily Add Your Branding to Agent Browser UI!Summary Replace Oracle logos with your own, plus more...Content You can now personalize Agent Browser UI for B2C to replace the out of the box Oracle Branding! Check out…
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Attachment Option in BUI for ChatSummary Looking to find out when the attach option will be available in the BUI for chat.Content I was just doing some research and found out that the attachment is not …