Browser UI
Discussion List
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When will the desktop/.NET version be deprecated, if at all?As the question asks: When will the desktop/.NET version be deprecated, if at all?King Jack 31 views 1 comment 0 points Most recent by PavanSatishKumar Annavarapu-Oracle Agent Desktop -
Soup up Workspace load! - updatedSummary Introduction to a new series on how to improve the load time of workspacesContent Hello everyone! The Workspaces team has been implementing, enhancing, and maint… -
Open Separately - BUI Incident limit 10Summary: On the .NET console, there is no restriction when opening multiple incidents using the Open Separately function. On BUI, if you select more than 10 incidents, t… -
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Remove [No Value] from the listsSummary: Is it possible to remove [No Value] from the lists in the BUI? Content (required): The customer would like to remove the entire word including the brackets. See… -
Enable Collpase/Expand option in Incident workspaceSummary: I have enabled collpase/Expand option to one table. The default behavior is Expanded which means the content in the table is expanded but we need to collapse th… -
BUI Contact Address > change default orderSummary: In .NET, the contact address displays the Zip Code field before the Country. The BUI contact address the Country is presented before the Zip Code - see attached…
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Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
Service – What to look forward to with Browser User Interface in 2021, 12 November 2020, 9 a.m PT -Content Submit your questions for the Service – What to look forward to with Browser User Interface in 2021 session to have them answered during the live event. Post you… -
I noticed that some chat transcripts do not have chat IDSummary Some chats are without IDContent I'm creating some chat reports, and analyzing their incidents. I noticed upon entering some incidents that it doesn't have chat … -
Multi Edit Configuration in Incident WorkspaceSummary Multi Edit Mailbox Configuration in Incident WorkspaceContent Hi, Is it possible to do a multi-edit on mailbox in an incident workspace of Oracle B2C like Assign… -
Archiving Incidents without performance degradationSummary Archiving Incidents without performance degradationContent Hello! Does anyone know if there is any performance degradation when an a policy for archiving inciden… -
How to hide the record count in reports (.NET Console/ Browser BUI)Content Hi everyone! How to hide the record count in reports? I would like not show it when open a Reports in NET Console/ Browser BUI Thank you
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Agent UISummary How to see changes made locally on agent console in agent UIContent Hi, I am new to Commerce Cloud I have certain doubts regarding Agent UI. How can the Agent UI…
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Hide write count in BUI using ExtensionsContent I'm trying to hide the Count of Records, by manipulating elements by javascript. But when it is executed it does not find, if I paste the code separately on the …
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Propose Incident for Answer / Article Link to IncidentSummary I want to be able to relate Proposed Answers to the Related IncidentContent When you click Propose Incident within the BUI interface, it pops up a dialog to sele… -
Chrome Input Lag with BUIContent User experiences a delay between typing on the keyboard and text appearing on screen when typing on the incident editor on Chrome - we've done the usual browser-… -
Using BUI how do I remove default settings for Best Answer when responding to an IncidentSummary How do I remove the re-selected default settings?Content Hi, I'm using BUI, when I'm responding to an Incident and select the hourglass for the knowledgebase win… -
Add/Remove buttons in BUIContent I've modified these before but I can't seem to locate where in either Profile or Navigation sets. I'm looking to remove some of the standard buttons and modify h… -
Standard Text in Browser UIContent Hello All, Can you help me to find the Standard Text in Browser UI? I can´t find. (see attach) Thanks a lot Regards María -
Quick Start Guide for Agent Browser User Interface (BUI)Content Is there a Quick Start Guide for Agent Browser User Interface (BUI) available or has anyone else created one? We are in the process of evaluate and developing a …
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Service – Make Your Move To Browser User Interface, 20 April 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service – Make Your Move To Browser User Interface session to have them answered during the live event. Post your questions by post…
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Browser UI - Internal login without SSO?Content Hi, If SSO is enabled for a site, it is still possible to use "Internal login" for Agent Desktop, by going to the site launch page (.../php/admin/launch.php) and…
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Web Interface (Console)Summary Send email to saveContent Hello, I'm using a Web Interface, and I can't find the check option: Send to Save option. How can I send a answer to customer using UI …
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Missing "Export All" option in the in reports in the browser UISummary In the Agent Desktop UI, there is the option to export up to 100,000 rows from a report - this is missing in the browoser UIContent The following export option i…
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Missing Control in the "Runtime Options" menu on the Browser UI reportsSummary The "Default Settings" button is missing from the vertical ellipsis of generated reportsContent The "Default Settings" button is missing from the vertical ellips…
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Why is Answer ID shown as text?Summary Is the Answer ID for Answer Versions supposed to show the text value of the Summary?Content In the Answer workspace Answer Versions (both Drafts and Historical) … -
Check out the Unboxing Series for new features and tips and tricks in Agent Browser UI for B2C ServiSummary These quick videos highlight new features and functionality in the latest releases of B2C Service.Content Check out the Unboxing Series on YouTube for quick tips…
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Save record using keyboard Shortcuts on the Agent Browser UISummary In the Agent Browser UI, Is it possible to save the current record using keyboard shortcuts such as: ctrl+s and ctrl+Shift+sContent In the Agent Desktop UI we ar…