Browser UI
Discussion List
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Turn Off Enhanced Business RulesSummary: Turn Off Enhanced Business Rules Content (required): Hi All, Any references to how I can turn off Enhanced Business Rules. I would still like to compile and act… -
BUI get assigned account emailSummary: Fetch assigned account email Content (required): Hello everyone, I am new to BUI extensions. Was browsing community/documentation, but could not find relevant i…
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Workflow set field value issues.Summary: Hi Guys, Iam trying to create an application feature under the contact. When my agent clicks the button in contact, it will bring the contact information into a…
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Hide/Show Products/Categories in workspace rulesSummary: I'm trying to figure out whether it's possible, via a workspace rule, to hide or show specific products or categories, depending on the logged in user or profil… -
ORACLE B2C SERVICE ZOOM INTEGRATIONSummary: Schedule and start Zoom meetings right from the Agent Browser UI, and associate the meetings with records. Before you begin you must: Enable the Zoom integratio… -
Soup up Workspace load! - Optimize your Workspace RulesContent This is Part Three of the Soup up Workspace load! series. For the Introduction go here. Summary Workspace rules is a great feature that can make static workspace… -
Introducing Agent Insights!Summary Provide your agents with contextual best actions to solve incidents quicklyContent Starting in the 21B release, incident workspace rules can be created to show I… -
Tip Tuesday – Hide or Disable Action Center on Browser UISummary: Users do not want to see the Action Center Content: The Action Center appears upon login to the Browser UI and shows recent items, quick create, notifications a… -
Can we replicate Send on Save action of changing Status on response in Browser User Interface BUI ?Summary: BUI doesn't have the notion of Send on Save, meaning we don't seem to have a trigger any longer to change the Status upon sending a reply. Content (required): O… -
Feature Friday - How to Capture Images Using Workspace Extension Using Api’s?Overview This feature is to capture the image using WebRTC APIs and upload as attachment using extensibility API's. This is achieved by using the Workspace Extension (We…
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Tip Tuesday: Agent Browser User Interface- Increase size in the agent workspaceSummary: Agent is having trouble reading the information in their workspace and would like to enlarge the text. Content: There are 3 easy ways to enlarge the agents brow…
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Workspace scroll within BUISummary: In the BUI, when you have an incident open, the section at the top consumes much of the workspace you see. I know we can pop out the Message section to see it f…
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inset reports into customer portalSummary: can we insert the reports and view it into a customer portal our customer need to get reports on who view which answer and the frequency of viewing the answers … -
Why are the date and time in my SR's always in PDT when I am based in UKSummary: I have started using osvc in demo support https://demosupport.custhelp.com/AgentWeb/ - I cant seem toi change the date and time format to UTC or BST - its all i…
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Chat Agent File UploadSummary:Chat Agent File Upload Content (required): Hello, The custom configuration CUSTOM_CFG_CHAT_AGENT_FILE_UPLOAD_ENABLE is set to 1. I still don't see a paperclip in…
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B2C Service - Browser User Interface DEMO - WebinarIf you want to explore more on this topic, I recommend you to attend the following Cloud Adoption Webinar, delivered by one of our Customer Success Managers: As part of … -
Ease of viewing images present as attachments in BUISummary: Possibility of viewing images attached in incidents in single window through navigation by arrow key. Content (required): Possibility to view all pictures in th…
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Product Hierarchy Mandatory to lowest levelSummary: We are looking to make product hierarchy mandatory to the lowest level Content (required): We have our product Hierarchy down to level 3 and we want to make thi… -
Has the latest BUI update made the Redwood Theme default?It looks like the latest BUI update (Build 3.22.04.07-b0006) has made the Redwood Theme the default. Has this happened for anyone else too? It's not mentioned in the rel… -
Agent Browser UI for Faster Access to Your B2C Service DataSummary: With the Agent Browser UI, your team can user any internet-connected device to access and manage your B2C Service data. Content (required): To help you understa… -
Agent Scripts vs WorkflowSummary: Agent Scripts vs Workflow Content (required): Our organization recently implemented both Agent Scripting and Workflow into our OSvC instance, with the help of p… -
send SMS to customers/contactsSummary: customer want to use the rightnow to send SMS to contacts on mobile is that feature available regards, Alzahraa Sabry Content (required): Version (include the v…
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change Esclation on message Templates into another nameSummary: we need to change the name of the Message Template as in the below is that double and how ?? thank you Content (required): Version (include the version you are …
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CCing multiple addresses in BUISummary: Content (required): In the .net version we used to be able to enter several email addresses separated by a semicolon in the cc field. I don't see a way to do th…
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Oracle B2C Service Customer User Forum: Improving the efficiency and productivitySummary: Join us for this Oracle B2C Service Customer User Forum webinar. Please register for one of the sessions based on your region Content (required): Your agents ne… -
Send Notification to all agents when new Product/Category or Answer CreatedSummary: the agents need to get notification when new Product/Category or Answer Created is that possible and how? Content (required): Version (include the version you a…
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how to give specifiq questions/Answers Priority to appear FirstSummary: is that could be controlled from admin side to choose specific Answers to appear First or even from BUI to be presented beside the most recent answers? Content …
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Configuring Agent Insights With a 3rd Party Service For B2C ServiceSummary: Agent Insights provides service professionals with real-time contextual guidance to efficiently resolve customer incidents by leveraging data from external sour…
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Refresh of Production SiteSummary: Wondering if there is a refresh limit. Content (required): Does anyone know if there is a limit to the number of times we can refresh (clone) our production sit…
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Copy to Text to Clipboard is grayed outSummary: We have a field, Parent Ref# that when you select the commands we have Clear, Open, Add new, Show Recent Items all working but Copy Text To Clipboard is grayed …