Browser UI
Discussion List
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Is there any way to enable CC field into Customer PortalWe want to enable CC field into Customer portal: https://itshelpdesk.custhelp.com/ so that Customer can keep others also who are interested to know the update of ticket. -
How to re-establish the API authentication when making API calls from a BUI extension?Summary: When using a BUI Extension and 11-12 minutes of inactivity, API call fails with errorCode OSC-CREST-00014. What is needed to stop this error from occurring. Con…
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How to show/see CC and BCC in Thread historySummary: How can we see CC and BCC in the Thread history? Content (required): The following message was CC-ed and BCC-ed to someone. How can we see which people were CC-… -
B2C Service Cloud Agent Browser UI Content HubSummary New migration documents, templates, and instructional videosContent Welcome to the B2C Service Cloud Agent Browser UI Content Hub! If you are interested in migra… -
How to add menu field in virtual report for BUISummary: While we are adding virtual menu field in json in analytic add-in as datatype : 6 getting error in BUI Content (required): In analytic add-in in json file kept …
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Opening the KB Report automatically in BUISummary: Opening the KB Report automatically in BUI Content (required): Hello, When our agents use the BUI they click the magnifying glass to get the KB search report to… -
Monitor for bounce message when using MailMessage() APISummary: Trying to monitor bounced messages that have been initiated by the system through Mail API. Content (required): There is a requirement to send emails using Mail…Jason Phillip 95 views 5 comments 0 points Most recent by Steve Garvert-Support-Oracle Agent Desktop
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Contact.Address Field and Contract.Country_idSummary: We have a design to route incidents based on the Country of our contacts. We are trying to determine which contacts have a NULL country value. In our workspace … -
Could someone provide some insight or troubleshooting steps?Summary: When taking chats n BUI, the screen freezes where you cannot edit the fields in the workspace. Then a pop up with "An unknown application error has occurred" ap… -
Workspace Warning - No Country associated to contact recordSummary: We would like to have a workspace warning message when a contact does not have a country. I have created a rule based on Contact.Country is NULL to display a me…
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Right Click actions menu in BUISummary: An agent is seeing different options when right clicking a report in BUI, than in .NET and i'm struggling to find out where to change it. Content (required): Wh… -
image with standard textSummary add image with standard textContent is there any ways to add logo ( image) and slogan to the standard messages ( text) with variables
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How to change a value of a custom object based on a parent standard object valueSummary: We have the serious need to update a custom object that is related to a parent standard object. In this case it is specifically Content (required): Mobile asses… -
Has the latest BUI update made the Redwood Theme default?It looks like the latest BUI update (Build 3.22.04.07-b0006) has made the Redwood Theme the default. Has this happened for anyone else too? It's not mentioned in the rel… -
Transferred chat Incident is assigned to original agent/queueContent We have chat setting to create incident at beginning of chat, so that the agent can assign the category. However, when the chat is transferred to a new agent, th…
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Turn Off Enhanced Business RulesSummary: Turn Off Enhanced Business Rules Content (required): Hi All, Any references to how I can turn off Enhanced Business Rules. I would still like to compile and act…
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BUI get assigned account emailSummary: Fetch assigned account email Content (required): Hello everyone, I am new to BUI extensions. Was browsing community/documentation, but could not find relevant i…
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Workflow set field value issues.Summary: Hi Guys, Iam trying to create an application feature under the contact. When my agent clicks the button in contact, it will bring the contact information into a… -
Hide/Show Products/Categories in workspace rulesSummary: I'm trying to figure out whether it's possible, via a workspace rule, to hide or show specific products or categories, depending on the logged in user or profil… -
ORACLE B2C SERVICE ZOOM INTEGRATIONSummary: Schedule and start Zoom meetings right from the Agent Browser UI, and associate the meetings with records. Before you begin you must: Enable the Zoom integratio… -
Soup up Workspace load! - Optimize your Workspace RulesContent This is Part Three of the Soup up Workspace load! series. For the Introduction go here. Summary Workspace rules is a great feature that can make static workspace… -
Introducing Agent Insights!Summary Provide your agents with contextual best actions to solve incidents quicklyContent Starting in the 21B release, incident workspace rules can be created to show I…
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Tip Tuesday – Hide or Disable Action Center on Browser UISummary: Users do not want to see the Action Center Content: The Action Center appears upon login to the Browser UI and shows recent items, quick create, notifications a… -
Can we replicate Send on Save action of changing Status on response in Browser User Interface BUI ?Summary: BUI doesn't have the notion of Send on Save, meaning we don't seem to have a trigger any longer to change the Status upon sending a reply. Content (required): O… -
Feature Friday - How to Capture Images Using Workspace Extension Using Api’s?Overview This feature is to capture the image using WebRTC APIs and upload as attachment using extensibility API's. This is achieved by using the Workspace Extension (We…
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Tip Tuesday: Agent Browser User Interface- Increase size in the agent workspaceSummary: Agent is having trouble reading the information in their workspace and would like to enlarge the text. Content: There are 3 easy ways to enlarge the agents brow…
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Workspace scroll within BUISummary: In the BUI, when you have an incident open, the section at the top consumes much of the workspace you see. I know we can pop out the Message section to see it f…
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inset reports into customer portalSummary: can we insert the reports and view it into a customer portal our customer need to get reports on who view which answer and the frequency of viewing the answers … -
Why are the date and time in my SR's always in PDT when I am based in UKSummary: I have started using osvc in demo support https://demosupport.custhelp.com/AgentWeb/ - I cant seem toi change the date and time format to UTC or BST - its all i…
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Chat Agent File UploadSummary:Chat Agent File Upload Content (required): Hello, The custom configuration CUSTOM_CFG_CHAT_AGENT_FILE_UPLOAD_ENABLE is set to 1. I still don't see a paperclip in…