Browser UI
Discussion List
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Workspace scroll within BUISummary: In the BUI, when you have an incident open, the section at the top consumes much of the workspace you see. I know we can pop out the Message section to see it f… -
inset reports into customer portalSummary: can we insert the reports and view it into a customer portal our customer need to get reports on who view which answer and the frequency of viewing the answers … -
Why are the date and time in my SR's always in PDT when I am based in UKSummary: I have started using osvc in demo support https://demosupport.custhelp.com/AgentWeb/ - I cant seem toi change the date and time format to UTC or BST - its all i…
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Chat Agent File UploadSummary:Chat Agent File Upload Content (required): Hello, The custom configuration CUSTOM_CFG_CHAT_AGENT_FILE_UPLOAD_ENABLE is set to 1. I still don't see a paperclip in…
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B2C Service - Browser User Interface DEMO - WebinarIf you want to explore more on this topic, I recommend you to attend the following Cloud Adoption Webinar, delivered by one of our Customer Success Managers: As part of … -
Ease of viewing images present as attachments in BUISummary: Possibility of viewing images attached in incidents in single window through navigation by arrow key. Content (required): Possibility to view all pictures in th…
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Product Hierarchy Mandatory to lowest levelSummary: We are looking to make product hierarchy mandatory to the lowest level Content (required): We have our product Hierarchy down to level 3 and we want to make thi… -
Has the latest BUI update made the Redwood Theme default?It looks like the latest BUI update (Build 3.22.04.07-b0006) has made the Redwood Theme the default. Has this happened for anyone else too? It's not mentioned in the rel… -
Agent Browser UI for Faster Access to Your B2C Service DataSummary: With the Agent Browser UI, your team can user any internet-connected device to access and manage your B2C Service data. Content (required): To help you understa… -
Agent Scripts vs WorkflowSummary: Agent Scripts vs Workflow Content (required): Our organization recently implemented both Agent Scripting and Workflow into our OSvC instance, with the help of p… -
send SMS to customers/contactsSummary: customer want to use the rightnow to send SMS to contacts on mobile is that feature available regards, Alzahraa Sabry Content (required): Version (include the v…
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change Esclation on message Templates into another nameSummary: we need to change the name of the Message Template as in the below is that double and how ?? thank you Content (required): Version (include the version you are …
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CCing multiple addresses in BUISummary: Content (required): In the .net version we used to be able to enter several email addresses separated by a semicolon in the cc field. I don't see a way to do th…
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Oracle B2C Service Customer User Forum: Improving the efficiency and productivitySummary: Join us for this Oracle B2C Service Customer User Forum webinar. Please register for one of the sessions based on your region Content (required): Your agents ne… -
Send Notification to all agents when new Product/Category or Answer CreatedSummary: the agents need to get notification when new Product/Category or Answer Created is that possible and how? Content (required): Version (include the version you a…
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how to give specifiq questions/Answers Priority to appear FirstSummary: is that could be controlled from admin side to choose specific Answers to appear First or even from BUI to be presented beside the most recent answers? Content …
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Configuring Agent Insights With a 3rd Party Service For B2C ServiceSummary: Agent Insights provides service professionals with real-time contextual guidance to efficiently resolve customer incidents by leveraging data from external sour… -
Refresh of Production SiteSummary: Wondering if there is a refresh limit. Content (required): Does anyone know if there is a limit to the number of times we can refresh (clone) our production sit…
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Copy to Text to Clipboard is grayed outSummary: We have a field, Parent Ref# that when you select the commands we have Clear, Open, Add new, Show Recent Items all working but Copy Text To Clipboard is grayed …
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AvatarSummary: We are looking for a customer project to have an avatar associated with the chatbot. We are looking for reality avatar, like in this video (https://youtu.be/m8i…
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REST API - create organizations with multiple SLA instancesHello, Summery: we have a need to create 100+ Organisations with multiple SLA instances for each one of the organizations. Problem: data import wizard does not have para…
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BUI Chat Toast notification visibilitySummary: Can the chat toast in BUI pop up in the forefront? Content (required): The chat toast is only visible when on the OSC BUI tab. If you move away from that tab yo…
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Expression using last function with threads channel idSummary: Hello all, I have a report with some incidents. My goal is to add a column to this report and display a custom value in it based on last threads channel id. For…
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Incident Workspace driven from a custom objectHello all, One of the use cases that we are to implement is having a new process given to the service agent to create a new preventive maintenance service for the contac… -
Incident immediately goes away in BUISummary: Incident immediately goes away in BUI Content (required): We have one user that opens an incident in BUI and gets a quick blip of the incident before it goes aw…
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Resize field on BUI workspaceSummary: Resize field on BUI workspace Content (required): Hi Guys, How can i edit the below field to look like the others in terms of size and position of the name tag …
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BUI error "refused to connect" when browser control tries to open web pageSummary On a tab with a browser control, the page opens fine when I'm in the .Net view, but won't open in BUIContent In my workspace, I have the need to have a few diffe…
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B2C Service Cloud Agent Browser UI Content HubSummary New migration documents, templates, and instructional videosContent Welcome to the B2C Service Cloud Agent Browser UI Content Hub! If you are interested in migra… -
Event Listener when Incident Private note is addedSummary: Add Event Listener when Private note is added Content (required): Hello all, We have added addFieldValueListener for Thread.Chanel change. Basically when Thread…
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