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Service usage metrics reports Alert / AutomatedWe are looking for alerts/automation for service usage metrics daily/ monthly for different interfaces. The section in which we are interested in setting alerts are Stor…Rahul Ram 78 views 4 comments 0 points Most recent by Nithin Nassar-Oracle Reporting & Analytics for B2C Service -
How to disable WalkMe using Profile Values?Hello Experts, Our system currently has WalkMe enabled for Dev4, Dev8, and Prod environments for US. Although WalkMe is enabled, the pop-up of "Need Help" does not displ…JustinneOna 21 views 1 comment 0 points Most recent by Deaconu Constantin Valentin-Oracle Human Capital Management -
How Will Access to Out of Office Functionality enabled in browser same as DesktopI have enabled Out Of Office Functionality on the Desktop, but not reflected in the Web browser UI. What are the steps needed to do to get that functionality? Thank you …SowmyaReddy 27 views 2 comments 0 points Most recent by SowmyaReddy Reporting & Analytics for B2C Service
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Best Practices for Handling SMS in Oracle Service CloudWe are currently using Oracle Service Cloud and are looking to streamline our SMS communication process with customers. Specifically, when a customer sends an SMS with a…