Configuration Settings
Discussion List
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Some user are getting a SSL Certificate Validation errorSummary: When some users are starting the Rightnow desktop app, once it loads, they get a error message that "there is a problem with the SSL certificate for this site. … -
What are implications of SESSION_HARD_TIMEOUT when using SSO?Summary: Questions about client timeouts and SSO Content (required): We recently moved to SSO. Users are reporting that they are timing out and losing their data. I have… -
File StorageSummary: This question was posted back in 2021. Can someone please provide a response as I have the same question. Which data stores are in File Storage area and how do …
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display_answers_in_overlay setting when need both true and falseSummary: We need to allow URLs to directly open in new window (display_answers_in_overlay set to true) and HTML answers to open in an overlay (set to false) Content (req… -
Country Code AdditionSummary: Is there a way to add country codes in the UI? Content (required): We are still using a legacy system that doesn't have some ISO country codes, so they pass in … -
Forwarding incident to another mailboxSummary: Content (required): Dear All, Hope you are doing well. We have 2 mailboxes (Mailbox1 and Mailbox2) for which both Incoming and outgoing emails are enabled. Both…
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Manage Calendar Event privilegeSummary: need to provide to user the access to manage calendar event page without giving him superadmin role. i have to make sure he has no access on other areas of setu… -
Is it possible to add the categories in the actions of the action plans?Summary: Content (required): Hello community. We need to see the list of SR categories created in the actions of the action plans to associate certain actions with certa…
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Can I edit SLA timestamp in Workspace with custom field (datetime field)?Summary: I'm trying to accomplish edit to SLA timestamp with adding custom field to the Workspace. Is there a way to overwrite the SLA without API? Content (required): C…
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Tip Tuesday – Agent settings for incident assigned email notificationsSummary: Agents would like to get email notifications when incidents are assigned to them. Content: Agents can configure their Personal Settings to have Oracle Service C… -
Is there any why to get instance name thru code in desktop add in(.NET)Summary: Is there any why to get instance name thru code in desktop add in(.NET) Content (required): Is there any why to get instance name(e.g.https://gecorp6--tst1.cust…
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In right now I want to run a survey form Once the Incidents Status is closed/ SolvedSummary: In right now service cloud I have created a Survey Form, but I want to trigger it Once the incident Status is closed/solved. Content (required): Version (includ…
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Get Message Template label to appear when no valueSummary: I'm trying to update the admin forward incident template. I have added 3 fields to the template, office number, mobile number and company name. When these field…
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Possibility to include a hyperlink in an OSvC signatureSummary: Hi All, Is it possible to include a hyperlink in an OSvC staff account signature ? Could you please indicate how we can achieve this requisite or supply a fix/w… -
how to create relationship Parent child relationship for incident object in (right now) servicecloudSummary: how to create relationship Parent child relationship for incident object in (right now) service cloud Content (required): Version (include the version you are u…
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Not getting data upon submit on Incident Custom field Type "Menu" on chat launch pageSummary: Hi Experts, I have a Incident custom field ( since I know only incident custom fields are accepted on chat pages ) data type menu. The problem is upon submit. T…
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Facebook MessengerSummary: I have set up my Digital Agent to make it available via Facebook Messenger using the tutorial below. The configuration is based on creating a Facebook page. Is …
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I want to make field mandatory in sales cloud with using groovy script .Summary: I want to make field mandatory in sales cloud with using groovy script, could you please help me with the script .(field =win/lose reason) Content (required): V…
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Configuration setting for responding to Closed IncidentSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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How to add discard filters for subject and bodySummary: I have a list of words supplied by our corporate communications team that are variations of curse words. They are asking that we not create an incident if the s…
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How to not send a chat survey when the chat session is ended automatic ?Summary: I need a survey not to be sent when the chat is automatically disconnected due to inactivity. In the chat business rules, it is not possible to create condition… -
Contacts responding to Closed - Do not reopen incidentsSummary: We have a closed status that does not allow for re-opening the Incident from either a customer or Agent called Closed do not reopen. At closure the Customers ge… -
message template/auto response alignmentSummary: When a message is opened, the auto-response/message template is shown above, and then the original message is in the message thread. Is there a way to alter the… -
Notifications TypeSummary: what is the difference between all notifications type in the customer portal? Answer Notifications Product/Category Answer Notifications Discussion Notification… -
Use agent login on CPSummary: Is it possible to use the agent username/password to login to the CP? Content (required): I'm trying to create an internal site for our agents and was wondering…Mustafa Zubaidi-121692 41 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle Agent Desktop -
REST API: Execute Analytics Reports and Custom scriptSummary: Getting column data via API Content (required): Hello everyone, I have this analytics report with some data. In one of the columns I am using custom script to e…
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Assign people to round robin logged inSummary: hello community I am setting up my incident queues and I have people assigned to this profile but they are not assigned while logged in I understand that round …
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Escalation Workflow for Automated Responses and Status Updates to IncidentsSummary: Escalation Workflow for Automated Responses and Status Updates to Incidents Content (required): We are looking to create an escalation workflow to send an autom…
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assigned queue with escalation rulesSummary: hello community I am creating business rules based on attention queues and those are working correctly but when I make escalation rules that when the incidents …
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Tip Tuesday – Hide or Disable Action Center on Browser UISummary: Users do not want to see the Action Center Content: The Action Center appears upon login to the Browser UI and shows recent items, quick create, notifications a…