Configuration Settings
Discussion List
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How to add discard filters for subject and bodySummary: I have a list of words supplied by our corporate communications team that are variations of curse words. They are asking that we not create an incident if the s… -
How to not send a chat survey when the chat session is ended automatic ?Summary: I need a survey not to be sent when the chat is automatically disconnected due to inactivity. In the chat business rules, it is not possible to create condition… -
Contacts responding to Closed - Do not reopen incidentsSummary: We have a closed status that does not allow for re-opening the Incident from either a customer or Agent called Closed do not reopen. At closure the Customers ge… -
message template/auto response alignmentSummary: When a message is opened, the auto-response/message template is shown above, and then the original message is in the message thread. Is there a way to alter the… -
Notifications TypeSummary: what is the difference between all notifications type in the customer portal? Answer Notifications Product/Category Answer Notifications Discussion Notification… -
Use agent login on CPSummary: Is it possible to use the agent username/password to login to the CP? Content (required): I'm trying to create an internal site for our agents and was wondering…Mustafa Zubaidi-121692 21 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle Agent Desktop -
REST API: Execute Analytics Reports and Custom scriptSummary: Getting column data via API Content (required): Hello everyone, I have this analytics report with some data. In one of the columns I am using custom script to e…
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Assign people to round robin logged inSummary: hello community I am setting up my incident queues and I have people assigned to this profile but they are not assigned while logged in I understand that round …
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Escalation Workflow for Automated Responses and Status Updates to IncidentsSummary: Escalation Workflow for Automated Responses and Status Updates to Incidents Content (required): We are looking to create an escalation workflow to send an autom…
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assigned queue with escalation rulesSummary: hello community I am creating business rules based on attention queues and those are working correctly but when I make escalation rules that when the incidents …
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Tip Tuesday – Hide or Disable Action Center on Browser UISummary: Users do not want to see the Action Center Content: The Action Center appears upon login to the Browser UI and shows recent items, quick create, notifications a… -
How to route specific people from the same queue?Summary: Content (required): i created rules to assign to different queues but I want it to be assigned to a specific staff from the same queue i add a rule to assign to…
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How to route specific people from the same queue?Summary: Content (required): i created rules to assign to different queues but I want it to be assigned to a specific staff from the same queue i add a rule to assign to…
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Screen pop URL no longer workingSummary: Screen pop URL not working in last few months on newer machines has anything changed with this functionality? Content (required): Rightnow.CX.exe no longer appe… -
Tip Tuesday – Agent settings for incident assigned email notificationsSummary: Agents would like to get email notifications when incidents are assigned to them. Content: Agents can configure their Personal Settings to have Oracle Service C…
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Create new widgetSummary: can anyone share with me any video talking about create new widget from scratch in details? i read the document, but can not understand Content (required): Vers…
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Notify when a task is closedSummary: Hello. Is it possible to configure an alert that tells the incident owner that there is a pending task when an incident is going to be closed? Content (required…