Redwood
Discussion List
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With the 25D Redwood Benefits update, the new Review Legal Disclaimer page was introduced.Summary: With the 25D Redwood Benefits update, the new Review Legal Disclaimer page was introduced, where employees must choose Accept or Decline before submitting their… -
Error: The record couldn't be retrieved for processing. Contact your help desk.Hello, I’m encountering this error while evaluating the Detected Life Event on the same date, i.e., 10/13/25. Has anyone else experienced this issue? Please let me know.…
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New Hire not visible in Benefits Activity CentreIssue Description: Several new hires are not appearing in the Benefits Activity Center, although they are visible through Global Search and on the Employment Info page. …
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Field level validations are not working in create contact page under redwood benefits moduleSummary: Requirement to apply warning messages for DOB and Gender fields. With the use of validations in redwood, I am able to apply warning messages on existing contact…
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Plain text to email in redwood guided journeySummary: Can we convert plain text to outlook email automatically via html in guided journey? Because in guided journey there's no feature currently as such for this ema…
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Redwood Person Info page not having person type sectionSummary: I noticed that in the Benefits Administration > Person Info page, I can see the 'Person Type' section, but when I open the Redwood page from my client groups > …
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Restrict Employees to UPDATE their Tobacco Use on Person InfoRequirement: We have a business requirement to restrict associate to update their Tobacco Use Field if the Tobacco Use Field already has an existing value or was already…
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How to enable AI Agent studioSummary: Looking for the steps to enable AI Agent studio. Content (please ensure you mask any confidential information): Roles or profile options required to enable AI A…
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Triggering REST API Call Post Enrollment Submission in HCM BenefitsWe have a requirement to trigger a REST API call immediately after an employee submits their enrollment on the HCM Benefits page. Does Oracle provide any Business Event …RamakrishnaNaraparaju_WCMI 24 views 5 comments 0 points Most recent by Nagaraj Hunur-Oracle Benefits
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Is it possible to re-order benefits programs list of values on employee self-service?There are two benefits programs, 1. Health and Welfare and 2. FSA Transit and Parking Program. On redwood ESS page, it sorts in ascending order (#2 shows first which is …
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Session Invite: Help Us Reimagine the Evaluation and Reporting UI in Oracle Cloud BenefitsSummary: I’m setting up a few one-on-one sessions to talk through new design ideas for Oracle Cloud Benefits—focused on making setup simpler, smarter, and more intuitive… -
Redwood Benefits AI Agent - One Topic Area or Multiple - how did you set up?Summary: Hi, in setting up and testing our new Benefits AI Agent for Redwood, I uploaded our benefit documents into multiple topic areas. Medical Dental and Vision Life,…
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Redwood-Override eligibility issueSummary: We have Open Enrollment Live and there are some users which are made ineligible for certain plan previous year. After Open Enrollment of 2026, when trying make …
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How to make Benefit Pending Action region read only for a role REDWOOD UIWe have a requirement to make Pending Actions region as read only for a custom role, under Benefit Service Center. This role can only view Benefit Summary, Pending Actio… -
Redwood: Customize DOB field to be required in Contacts (Before you enroll in Ben Self-Service)Summary: We need to customize the DOB field to be required in contacts (adding and updating an existing) in the benefits self-service page >before you enroll. See screen…
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Wrong PDF generating for confirmation statementWhen users try to use the Print All Benefits option the wrong PDF is generating. There are extra columns that are not on any of our templates. In a development environme…
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Where do we create the Beneficiary Organization to be used by the employee as a beneficiary?Summary: When an employee wants to use a charity such as United Way as their life insurance beneficiary, we understand we need to add that organization first administrat…
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How to make a field or section required or optional in Benefits – Contact with VBS ?Summary: We want the National Identifiers section and the Date of Birth field to be either required or optional for specific relationships. Content (please ensure you ma… -
Salary change life event not triggering for Convert Pending Worker in RedwoodSummary: Hello, We normally have two life events that trigger for our New hires, Work Hours Increase or Change and Salary Change. When we were using the interactive view…
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Components are disabled in visual builder studio.Summary: We need to add Static text in benefits redwood quick action page (Before You enroll). While try to add it using components in advanced mode in VBS, the componen…
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Deleted life events are showing on the Redwood benefits pageSummary: We turned on the Redwood benefits page and noticed that employees are able to see deleted life events. The delete life event also stops employees from taking th…
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How to track open enrollment in each stage (Did not click/not submit/ submitted)Summary: How to track open enrollment in each stage (Did not click/not submit/ submitted) 1.Who clicked enroll but did not submit -> In progress 2. Who clicked enroll an…
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Redwood - Family And Emergency Contacts Page - Gender Field not requiredSummary: We have observed an inconsistency in the behavior of the Gender field when create new contact. In the responsive pages, the field is mandatory for some countrie…
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Unable to print complete enrollment summary as of dateSummary: As an administrator, I want to print an employee's enrollment summary as of a certain date. I can only do this by selecting the Enrollment Summary from the 3-do… -
ORA-01400 Error Message when enrolling in Redwood BenefitsSummary: An employee is getting this ORA-01400 error message when submitting their elections in Redwood. Has anyone experienced this error before and how did you resolve…
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Unable to add a life event through "Report a Life Event" page.We are using the REDWOOD UI for the "Report a Life Event" page. While trying to add the life event through the page, we got the error as shown in the attached screenshot.
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Redwood Ben Self-Service Employee Resources - share ideas of using pageSummary: Hi, we are preparing to roll out Redwood for Benefits and want to utilize the Employee Resources page (quick actions) on the Benefits Self-Service page. Can oth…
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Redwood Benefit Admin Enrollment Status Report Available?Summary: Looking for a way to identify if an employee has gone through the whole Open Enrollment process. Would like to know if anyone knows an out of the box solution o…
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Can we Grey out the Waive Option Tile from Wellness Program Plan on Benefits Enrollment PageSummary: Hello All We are working on a requirement for our client with following requirement - Plan Type - Wellness Program Plan Name - Wellness - Blue Cross & Blue Shie…
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Benefits Relationship is blank after 25b updateSummary: Prior to the 25b update, all employees had the correct assigned Benefits Relationship. However post 25b update, it is now blank for all employees and we cannot …