Case Management
Discussion List
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Action plans in case managementSummary: Are action plans in case management used to manage the steps/actions of the Agents only, or can we add actions/tasks that must be performed by Primary Contact? … -
Using Case Management to manage bulk retrenchmentsSummary: We are implementing HR Help Desk with Case Management and are wondering if anyone is using case management to manage and track retrenchments. For multiple retre…
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1Assignment Rule based on Department in Case ManagementSummary: We would like to auto assign the cases to the Queues based on the combination of Department and Category. However, we could not find the Department object to in…