Knowledge
Discussion List
-
User wants to change timezone from UTC to PST Time zoneSummary: Hi Team Business user getting invoice approval triggers based on UTC Interval. But he wants triggers based on PST Time zone Interval? Changing the time zone fro… -
Knowledge Search Service role in Internal Help Desk (Service CX)Hello everyone, I'm running a test in the Internal Help Desk (Service CX) module and need to validate the behavior of the Knowledge Search Service role when assigned to …
-
Restrict or Hide seeded Knowledge article content typesSummary: I have a requirement wherein the client is only implementing HR Help Desk. Now I want to restrict/Hide/Inactivate the content types for Knowledge articles to HC…
-
Not able to view created articlesSummary: The article has been created and published, still does not show up when searched. Content (please ensure you mask any confidential information): Version (includ…
-
this article has been deleted or unpublished from the knowledge base and is no longer available err.Summary: HI Team, We are getting "This article has been deleted or unpublished from the knowledge base and is no longer available." error. The knowledge author created a… -
Sharing Knowledge Article Email Link not WorkingSummary: Trying to share a suggested Knowledge Article to the Primary Contact of a Help Desk ticket but the link to the article is not working. Content (please ensure yo…
-
Is Redwood Knowledge the standard My Knowledge tool for Next Gen HR Help Desk?Summary: We need to understand what My Knowledge will look like and how it will work with Next Gen HR Help Desk. Content (please ensure you mask any confidential informa… -
How to create a blackout(Procurement)Summary: How does one set the application so only four users can access Cloud ERP, but leave HCM open for all users? The black out should be such that HCM should not be …Sunil Konduru 21 views 1 comment 0 points Most recent by Viorel "Van" Andritoiu-Oracle EPM Platform and Freeform
-
Max timeout for REST APIs in Oracle fusionSummary: We are planning to use MuleSoft as our IPaaS solution. Need to find out if there is any Max Timeout setting limit in Oracle Fusion SaaS REST API. Please let me …
-
Bulk upload option for HR Helpdesk categoriesSummary: Is there an option for bulk upload of HR Helpdesk Categories and Smart Text configurations? Content (please ensure you mask any confidential information): Versi…
-
Apply two patch sets at same timeSummary: We are currently on patch set 25A. We have a number of new business units and modules going live in October/November time frame. We were wondering if it would b…
-
How to change the author name for knowledge articles?Summary: Could someone provide guidance on whether it is possible to change the author name for knowledge articles? -
Unable to see any icon apart from others while login from MobileSummary: Hi Team, Business user is trying to login to fusion using mobile. They are able to see only other tab. May I know how we can fix to have all other tabs in mobil…
-
Where and to whom is Knowledge article approval comment visible?Summary: We've set up an approval workflow for Knowledge Article creation. Once a Knowledge Author / Helpdesk Agent creates a knowledge article, it is sent for approval … -
suggest a change feature in oracle knowledge managementSummary: 'Suggest a Change' feature in oracle knowledge management does not show who suggested the change for the articles. it only shows what was suggested, but does no…
-
Integrate client knowledge website with HCM Knowledge ManagementClient need to integrate the prior developed website with knowledge management in Help Desk, so that employee can search directly the custom website. Does knowledge mana…
-
Can the Add to favourites functionality in knowledge articles work in My Help or just My Knowledge?Summary: Is it possible for end users (not Agents) to use the Add to Favourites functionality to add these as favourites on the My Help page? Or can the functionality on… -
Why the knowledge articles is not showing in the next gen help desk (Redwood Pages)Summary: We can show the knowledge articles in the service module, but we couldn't see it in the next gen and even can't find it in the search. Content (please ensure yo… -
Knowledge Article Recommendations in HR Help DeskSummary: Hello Experts, I hope you're doing well. I’ve observed that Knowledge Articles are being recommended in Help Desk Requests in what appears to be a random order …
-
How do I move to Redwood knowledge in 25B?Summary: Redwood knowledge should be universally available with 25b. How do we make the change? Content (please ensure you mask any confidential information): Version (i…
-
Receive error when updating a knowledge articleHi, I receive the below error when editing a live knowledge article (Actions > Edit > Make changes > Save) I know that this error code means the below but this knowledge…
-
Hide the name from Knowledge articlesSummary: Hi experts, I am aware that in further release this functionality will be finally implemented and all Knowledge Article's names will be removed. This is where t… -
what rolesprivileges required to call following REST API-/hcmRestApi/resources/11.13.18.05/locationsSummary: what roles and privileges required to call following REST API-/hcmRestApi/resources/11.13.18.05/locations Content (please ensure you mask any confidential infor…
-
Content Indexing not working - Knowledge Management with Redwood InterfaceSummary: Content Indexing gets stuck on Pending and after 24hrs fails (Navigator > Knowledge > Content Indexing or Setup and Maintenance > Help Desk: Knowledge Managemen… -
I want to create validation or trigger in procurement area such as in Purchase Order or SQM moduleSummary: I want to create validation or trigger to showing up error message using groovy script in procurement area such as in Purchase Order or SQM module. When i tried…
-
Employee is unable retrieve MY FAQs in HR HelpdeskEmployee is unable retrieve or view MY FAQs in HR Helpdesk. How to configure or check if the FAQs are setup correctly or not. Customer enabled Redwood pages to use Helpd…
-
REST API to get configuration details of 'Manage Integration of Additional Applications'Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
-
In NextGen Helpdesk, Articles are Not Showing in Browse Popular ArticlesSummary: Hello Customer Connect, In NextGen Helpdesk, Articles are Not Showing in Browse Popular Articles for Next Gen Help Desk User, Agent and Admin. Articles have bee…
-
How do you translate a knowledge article?Summary: I am unable to translate knowledge articles and unsure why. I see it is possible on Oracle Help Center but, I do not have the "Translate" dropdown under actions…