Knowledge
Discussion List
-
Hide the author names from the actual knowledge article page.Summary: The author's name is visible on the actual knowledge article page. In 24C, Oracle has released a feature that allows us to hide the name from the 'My Help' sect… -
We are not able to see Knowledge UsersSummary: We are not able to see Knowledge Users in the system at the below navigation: Navigator -> Knowledge -> Knowledge Users When we add a particlar Knowledge User a… -
Does anyone know if is possible to load all the knowledge content wihout filtering?Summary: We have most of the population (3.000 employees) that doesn´t know if the knowledge for their questions are or not created, because most of them doesn´t now som…
-
Need BI query or table for service request management offeringSummary: We need to create a BI report to show tickets that are yet not addressed for those requested /expected information is already provided. Content (please ensure y…hiteshsaroha 42 views 2 comments 0 points Most recent by MandeepGupta Reporting & Analytics for Fusion Service
-
We are looking for Oracle Fusion HelpDesk tables for a custom BIP ReportSummary: We are looking for Oracle Fusion tables to fetch - Manage Service Request Statuses, Knowledge Content Types and Knowledge Article Q&A fields in custom report. T…
-
HCM – Using Oracle Digital Assistant with HR Help DeskSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): Did yo… -
Article dynamic link in email is taking user to home pageSummary: I have configured the ARTCILE_LINK dynamic link for the specified Business Unit and the added the external url, but the url is taking the user to the home page … -
Knowledge Search from Help DeskHi I am implementing Internal Help Desk (ISR Stripe) and cannot get the 'My Knowledge Classic' area to return any knowledge articles. The knowledge articles are searchab…
-
Knowledge Authoring with Redwood on 24CSummary: We are currently implementing HR Help Desk and Knowledge Management on 24C. Is Knowledge already on Redwood, or do we have to follow the steps in the 'How do I …
-
Manager access in Knowledge ArticleSummary: How can manager have access restricted to Knowledge articles based on their reporting employees. Content (please ensure you mask any confidential information): …
-
Categories not showing when creating or editing Knowledge ArticlesThe HR Help Desk Categories I have created are not showing when authoring Knowledge Articles to be able to attach them. Once the article is created, if I try to edit and…
-
Knowledge Workflow step assignmentSummary: How does the Knowledge workflow step assignment works while creating the knowledge article? Content (please ensure you mask any confidential information): Hi Al…Sreeja Arukala-Support-Oracle 47 views 2 comments 0 points Most recent by Jiten Bhatiya-Oracle Help Desk
-
how can i secure setup activities against one business unit from 4 business units?Summary: i need the consultant to see 1 business unit while applying setup activities in procurement. and not see any setup related to other business units. is it applic…
-
Why do recommended knowledge articles not show on the Redwood HR Help Desk request page?We are trying to complete test scripts that say that recommended articles will populate on the top of the service request details page. We have published many articles w…
-
SR - Recommeded articles do not show up when filtering by productSummary: I am trying the usecase where articles should be recommended based on the product selected on a Service Request Created an article "Test POC" and associated the… -
Approval Limit Matrix Report across modulesSummary: We are looking for a report which will take a username as a parameter and them report their approval limits across the various modules within Fusion (PO, AP, GL…
-
Does My Knowledge search the body of knowledge articles?Summary: How does My Help search bar and Redwood Knowledge actually search for knowledge articles? Content (please ensure you mask any confidential information): We are … -
Issue on Pcard Expense report attachmentsSummary: Please let us know to restrict the users to add or delete the receipt attachments on Pcard Expense reports after the expense reports are paid, approved and Audi…
-
Admin/Agent not able to link the knowledge articles in Helpdesk Request.Knowledge Articles are only reflected in My Knowledge. Next-Gen Help Desk User, Agent, and Admin cannot view or add knowledge Articles in Help Desk.
-
Why do the articles I display appear with this layout?Summary: hello I noticed that after release 24 B, the view of articles appears differently than before i attach a screen How come? Why does it bring back the user groups…
-
Missing categories in myhelp and hr helpdesk pageHi Experts, I am facing 3 problems and 2 problems seems to be inter linked and 3rd problem is with category LOV. 1.I was able to create categories and child categories w… -
How to restrict certain file formats from being uploaded in a journeys taskSummary: I wanted to restrict certain file formats and only allow file formats of pictures to be uploaded (JPG, PNG) in a journeys task. Is that possible? Content (pleas…
-
Categories not populating for Help Desk Request and Knowledge Articles - Next Gen Help DeskThe categories created are not populating on Help Desk create request dropbox neither are visible when creating a new knowledge article filters. The BU has been set up p…
-
have anyone used HR help Desk to act as a solution for an "Idea Lab", please adviseSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
-
Enable Intelligent advisor (new 24B feature) in HelpdeskOur customer would like to enable Intelligent advisor (new 24B feature) in Helpdesk. I'm looking for some use cases on this feature. Please share me some inputs on this.
-
Cannot search articles in Help DeskSummary: Can't search keywords and show existing knowledge articles Content (please ensure you mask any confidential information): We have several articles, one of which…
-
Redwood: Embedding files into articles or creating link to an article attachmentSummary: Hi, Would it be possible to add an embedded file (as PDF or PPTX …) within the content of an Article in Knowledge Base or to create inside the article a direct …
-
Assistance with article deep linkSummary: I am trying to create a deep link to a knowledge article to be used in general communication, and not necessarily in Help Desk. I have followed the steps in the…
-
Why can't I associate categories with knowledge articles?Summary: There used to be an icon where we could associate Help Desk categories with a knowledge article. Content (please ensure you mask any confidential information): …
-
Is possible using REST API apply an Item to an existing Expense Report?Summary: The idea is clear: when we have an expense item created in our work area, we would need to apply it to an Expense Report created before. I have found in the doc…