Help Desk
Discussion List
-
Visual Builder Studio Error: The call to the crmRestApisCreateEdit service failedSummary: Facing the following error message when trying to edit the layout of an HR Help Desk page in Visual Builder Studio. Error Message: The call to the crmRestApisCr… -
PrimaryContactEmailAddress field empty and greyed out on HR Help Desk Service Request pageSummary: HR Help Desk Primary Point Of Contact Field populates however, the Primary Contact Email Address field appears empty and greyed out. Does anyone know why this i…
-
Repository Setup Issue in VBCS After CloningAfter cloning our test instence, and performing merge requests, the Git section prompts to either set up a new repository or push using the command line. When attempting…
-
Hide categories based on user's security rolesHello We have plenty of custom helpdesk categories. While creating a new SR, I would like to hide certain categories based on the security roles assigned to users. For e…
-
Visual Builder Studio excel down load option not availableHi All, we are using Visual Builder Studio for our support ticketing tool, however we are not able to download all the tickets into excel or rather there is no download …Phani_Katravullapalli 1 view 0 comments 0 points Started by Phani_Katravullapalli Visual Builder Studio for HCM
-
Redwood Helpdesk CustomizationHi Team, How to open the already customized page on the visual builder studio. whenever I edit the page, the default business rule is opening, not the customized page. T…
-
"Category Hierarchical Picker" Template for HR Help DeskSummary: In reviewing the Field Templates available for HR Help Desk in Visual Builder, I noticed that there was one called "Category Hierarchical Picker" that seemed li… -
Enable Component in Visual Builder StudioWe have a page in Helpdesk named as Case, at the time of creation of case, need to add Dynamic Table Component. While try to add the component, the left panel named as C…
-
Visual Builder Studio - HR Help Desk Layout Customization for Category / Sub Category field (HRHDSummary: Customize the Category field such that Top Category and Sub-Category are listed as parent-child node (i.e., Once user selects Top category, Child Category shoul…Leeladevi 151 views 10 comments 1 point Most recent by Joanna Romero-Oracle Visual Builder Studio for HCM
-
Is it possible to extend the Contacts popup template in the HelpDesk Request page using VBS?Summary: Hello, Customer has a requirement to add additional fields(to be derived from person Assignment level) in the Contacts popup. Can the Popup template be customiz…Amritha2184-Oracle 1 view 0 comments 0 points Started by Amritha2184-Oracle Visual Builder Studio for HCM
-
VBS Preview is not showing the custom form I have createdSummary: I have recently taken over a project where the original build was completed by another consultant who has since left the business, the original configuration wa…Shelleyyo 41 views 8 comments 0 points Most recent by John Rhodes-Oracle Visual Builder Studio for HCM
-
Entity object can't be createdSummary: Unable to create custom objects in VBS, despite having the Custom Objects Administration role assigned. I received the following error when attempting to create…
-
Visual builder express mode for HR Help DeskSummary: Visual Builder Express Mode seems still not available for HRHD in the 24A release Content (please ensure you mask any confidential information): We still need t…Claudia Gregorio 41 views 5 comments 0 points Most recent by Claudia Gregorio Visual Builder Studio for HCM
-
No extendable components in the "The Copy Help Desk Request" pageSummary: There is not any extendable components in Visual Builder Studio for the page: Copy Help Desk Request. Content (please ensure you mask any confidential informati…Claudia Gregorio 1 view 1 comment 0 points Most recent by ShaliniBansal-Oracle Visual Builder Studio for HCM
-
No extendable components in the "The Copy Help Desk Request" pageSummary: There is not any extendable components in Visual Builder Studio for the page: Copy Help Desk Request. Content (please ensure you mask any confidential informati…Claudia Gregorio 21 views 1 comment 0 points Most recent by ShaliniBansal-Oracle Visual Builder Studio for HCM
-
Couldn't load data error on VB studioI am getting below error when trying to edit a page in VB studio, can someone please assist? -
How to config GenAI in Knowledge Authoring?How to enable AI functionality in Knowledge Authoring? Need a Document link or what needs to be turned on as on VBS side nothing is visible at present for enabling AI fe…
-
How to fix 'errors in the service(s) used in this layout' error message when editing a page layoutSummary: How do you fix the error message, 'errors in the service(s) used in this layout'? Last week, the layout page was populated and available to view and make change…