HR Help Desk

Discussion List

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  'The offering isn't enabled' error message on the HR Help Desk Interactions List page

  Would anyone know the origin of the error message 'the offering isn't enabled' on the 'show interactions' page? Path: Open an SR - Select Show Interactions from search b…

  Received Response

  L20 46 views 6 comments 1 point Most recent by Daniel Placinta -Support-Oracle Feb 12, 2025 4:42PMHelp Desk
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  Exception during RestAction error in the Case page after 23D upgrade

  Summary: Exception during RestAction error when creating a case Content (please ensure you mask any confidential information): Case page is not working as expected. Exce…

  Accepted answer

  Jhansi K 359 views 11 comments 1 point Most recent by Saloni_Sahu Jan 27, 2025 4:47PMHelp Desk
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  Product Group is not populating any list of values in Create Service Request page

  Summary: Hi Experts, I am trying to find list of values against product Group but i could not find any values. Screen shot for your quick review and reference. Please le…

  Received Response

  Joshna 158 views 10 comments 0 points Most recent by Badri-Oracle Jan 22, 2025 8:55AMHelp Desk
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  Redwood Next Gen Help Desk on Mobile App

  Summary: Struggling to get Help Desk tab or the My Help application to appear on the springboard. Having read the implementation guide, in regards to the My Help applica…

  Accepted answer

  Simon Kaplun 92 views 6 comments 0 points Most recent by Rishu Verma Jan 19, 2025 11:16PMHelp Desk
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  Internal Notes

  Dear colleagues, I am inquiring about the possibility of activating internal notes or conversations for HR-Helpdesk Requests. I have attempted to establish a collaborati…

  Accepted answer

  Kev303 102 views 14 comments 2 points Most recent by Suresh Manoj Kumar-Oracle Jan 5, 2025 5:43AMHelp Desk