Discussion List

• 
  Exception during RestAction error in the Case page after 23D upgrade

  Summary: Exception during RestAction error when creating a case Content (please ensure you mask any confidential information): Case page is not working as expected. Exce…

  Accepted answer

  Jhansi K 336 views 11 comments 1 point Most recent by Saloni_Sahu Jan 27, 2025 4:47PMHelp Desk
• 
  Product Group is not populating any list of values in Create Service Request page

  Summary: Hi Experts, I am trying to find list of values against product Group but i could not find any values. Screen shot for your quick review and reference. Please le…

  Received Response

  Joshna 131 views 10 comments 0 points Most recent by Badri-Oracle Jan 22, 2025 8:55AMHelp Desk
• 
  Redwood Next Gen Help Desk on Mobile App

  Summary: Struggling to get Help Desk tab or the My Help application to appear on the springboard. Having read the implementation guide, in regards to the My Help applica…

  Accepted answer

  Simon Kaplun 64 views 6 comments 0 points Most recent by Rishu Verma Jan 19, 2025 11:16PMHelp Desk
• 
  Internal Notes

  Dear colleagues, I am inquiring about the possibility of activating internal notes or conversations for HR-Helpdesk Requests. I have attempted to establish a collaborati…

  Accepted answer

  Kev303 95 views 14 comments 2 points Most recent by Suresh Manoj Kumar-Oracle Jan 5, 2025 5:43AMHelp Desk
• 
  Time Remaining incorrect when milestone status is paused

  Summary: Since 23C has been applied, we have noticed that the when the Service Request is placed in a Waiting status and the milestone is paused the time remaining displ…

  Received Response

  Jonny Varley 43 views 10 comments 0 points Most recent by Mohamed_Hossam Dec 30, 2024 9:26AMHelp Desk