HR Help Desk
Discussion List
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Is it possible to add Help Text to a Field through Visual Builder Studio?Summary: Hi, We have a few requirements to add Help Text to some fields in HR Help Desk (Next Gen). I know this could be done in App Composer before but that does not tr… -
How to default the subject when employee composes a message?Summary: Currently when a message is submitted by employee for a SR, the subject is defaulted to first few characters of the message content, if a subject is not given. …
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What exactly are "Households" at the Help Desk Case MangementSummary: I'd love to have an exact definition of the households at case management Content (required): I would like to know what exactly I can imagine as the so-called h…
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Can we add 'Tags' as a column to display on the Redwood Help Desk UI landing page.Summary: As you might aware, Oracle has delivered Tags Functionality to classify Helpdesk requests in 24A. We have a requirement to display Tag as a column on the Redwoo…
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Notification to Queue Owner after X amount of days - Request UnassignedSummary: Hi Community! Client has a requirement to issue a notification to the Queue Owner when there are HR Help Desk requests unassigned in the queue after a certain a…
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HR Help Desk list search by urlSummary: Is there a way to submit a field criteria through URL to search the help desk list view? Redwood help desk v2. We have affected party person number saved as a c…
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Help Desk Notification after # of Days in WaitingSummary: Hello, We are looking to add an additional Help Desk Notification that will go to the Primary Point of Contact after n Number of Days their SR has been in a Wai…