HR Help Desk
Discussion List
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Knowledge articles are not coming in search results.Summary: Hi Experts! We have knowledge articles enabled and published articles. but then the employees are not able to search those knowledge articles. its giving a blan…
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I am not able to create articles in Knowledge ManagementSummary: I'm not able to create Articles in Knowledge Management. There is no option visible to create articles in it. Content (required): I'm not able to create Article…
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I'm not able to create Articles in Knowledge Management.Summary: I'm not able to create Articles in Knowledge Management. There is no option visible to create articles in it. Content (required): I'm not able to create Article…
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Make Email the default channelHi all, does anyone know if it's possible to set 'Email' as the default channel in a Help Desk Request? Is it also possible to set the 'To' field as something other than…
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what license or module is required for internal requests?Summary:what license or module is required for internal requests? say we want to have internal request which can trigger a work order...can this be possible? employee wi…
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Hide middle name in Next Gen HelpDeskSummary: Hide middle name in Next Gen HelpDesk Content (please ensure you mask any confidential information): The middle name is visible for primary contacts and agents.…
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Conditionally display custom fields based on categoryHello, I want to conditionally display few custom fields based on the category while creating a SR in Redwood Helpdesk page. For e.g. when a user selects 'Absence Issue'…
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Remove Author name in Helpdesk .Summary: Hi Team, Is it possible to remove/hide Author Name functionality in Help Desk. 1) Is that Possible to Hide/Remove below red color marked one.? 2) Is that Possib…