HR Help Desk

Discussion List

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  Publish button is disabled in VBCS

  Summary: Unable to apply the changes in Help Desk pages due to 'Publish' button is disabled in VBCS. Content (required): Has anyone faced this issue on VBCS pages. I hav…

  Received Response

  Jhansi K 338 views 5 comments 0 points Most recent by Nidhi Chhajed Aug 20, 2024 6:47AMHelp Desk
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  Case worker should see their case only

  Summary: Ideally a case worker should be able to see a case where he/she is the primary owner or a part of team. Right now, a person who has a case worker role is able t…

  Accepted answer

  Mohtaseem 61 views 7 comments 1 point Most recent by Chris Warner Aug 5, 2024 4:42PMHelp Desk
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  Help Desk Bulk Load KB Content

  Summary: We are in the final stages of implementation phase one of Oracle Fusion HCM. For our Help desk module we are wanting to create a library of Knowledge. To do so,…

  Accepted answer

  Neno Kolonich 31 views 2 comments 0 points Most recent by Neno Kolonich Jul 31, 2024 5:16PMHelp Desk
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  How can I make an HR Help Desk Category field required?

  Summary: Our HR Help Desk automatic (OmniChannel) routing rules are all based on the Category selected when submitting a request. In order to ensure a Category is chosen…

  Accepted answer

  Ryan Robinson-Oracle 168 views 7 comments 0 points Most recent by Muskan Dhingra-HCM Jul 31, 2024 3:53PMHelp Desk