Category 481
Discussion List
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BUI missing Contact & Organization Notes filtersHello, We are migrating to BUI and have lost the ability to filter on Contact & Organization Notes. Functionality available for Contact or Organization Notes in .NET but… -
Report to extract Standard text sent through Rule response by systemWe have a requirement to extract all the standard text with names that are being sent by the system through rules. We tried but did not find a way to join transaction/th…Shubham Gupta-177131 2 views 1 comment 1 point Most recent by Srinath Srinivasan-Oracle Reporting & Analytics for B2C Service -
Display of chat buttonHi, I would like to change the CTA of the chat button on our site to make it smaller, without text and a different icon. How can this be done? -
Can we still include the product categories in the "Ask a question" URLHello, I used to be able to send customers a URL for them to ask a question that includes the product category levels. https://.custhelp.com/app/ask?... Does anyone know…
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Generalized External Data Report ExtensionSummary This article aims at walking through a generalized report extension for Browser User Interface (BUI) that can be used to create reports based on any external dat…
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Interview service in OIAHi Team, We have implemented OIA within the Agent Desktop using the Assess API in the SOAP Assess service. This will always consume a Tier 3 session. We have been using … -
Why my Logon Reports show duplicate rows?I did a new Logon Report to show start/end by day. But it is running with duplicate rows for each Agent, I would like show one row only. I'm using account_session_histor…Leonardo Santos 13 views 5 comments 0 points Most recent by Kurt Helfrich Reporting & Analytics for B2C Service