Category 481
Discussion List
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Answer Publish at Specific TimeB2C Service support publishing an answer at a specific date, but, at the moment, it doesn't support publishing at a specific time out of the box. This article explains h…Jacob George-Oracle 61 views 1 comment 2 points Most recent by Lori W-Support-Oracle Reporting & Analytics for B2C Service -
How can I export Large Amount of records from the object at once efficiently?I need to retrieve the total records for an object that contains Millions of Records . To filter the data, I applied a "Record Created Date" filter and attempted to down…SowmyaReddy 21 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service
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Functioning of the Interviews DefinitiosHello community, nice to greet you I need help in understanding how interviews definitions work, I have been looking for documentation about it, but I can't find it, as … -
Integration of DA (Digital Assistant) and KB (Knowledge Base) without creating IntentsWe have a requirement to integrate the knowledge base with DA, and this has been achieved by creating skills with a number of intents equal to the answers number of reco…
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ROQL get incident file attachments count for each incidentHi All I Need this below screenshot colums in ROQL query. select subject,ReferenceNumber,fileAttachments. * from Incident i tried the above query but no luck unable to g…Satheesh_sathiz 42 views 1 comment 0 points Most recent by Satheesh_sathiz Reporting & Analytics for B2C Service
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End of Chat Survey Page to Appear within Chat Landing PageFor a chat opened from the Oracle B2C Service customer portal chat_landing page, the end of chat survey (configured via rules) can be opened only in a new browser page a…Jacob George-Oracle 74 views 2 comments 0 points Most recent by Jacob George-Oracle Communication Channels