Category 481
Discussion List
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Functioning of the Interviews DefinitiosHello community, nice to greet you I need help in understanding how interviews definitions work, I have been looking for documentation about it, but I can't find it, as … -
Integration of DA (Digital Assistant) and KB (Knowledge Base) without creating IntentsWe have a requirement to integrate the knowledge base with DA, and this has been achieved by creating skills with a number of intents equal to the answers number of reco… -
ROQL get incident file attachments count for each incidentHi All I Need this below screenshot colums in ROQL query. select subject,ReferenceNumber,fileAttachments. * from Incident i tried the above query but no luck unable to g…Satheesh_sathiz 24 views 1 comment 0 points Most recent by Satheesh_sathiz Reporting & Analytics for B2C Service
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End of Chat Survey Page to Appear within Chat Landing PageFor a chat opened from the Oracle B2C Service customer portal chat_landing page, the end of chat survey (configured via rules) can be opened only in a new browser page a…Jacob George-Oracle 46 views 2 comments 0 points Most recent by Jacob George-Oracle Communication Channels
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The filters in the RunAnalyticsReport are not functioning as expected when used with SOAP.Hello All, We're using multiple filters in the RunAnalyticsReport API, including Creation Date, Update Date (DateTime), Product, Category, and Status. While we're able t…Deepthi Golla 24 views 4 comments 0 points Most recent by Deepthi Golla Reporting & Analytics for B2C Service -
How to configure the different artificial intelligences in right nowRightNow and the use of AI for incident management, beyond the functionality I am interested in knowing requirements for example to configure them, steps if an extension…
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I need to create chat route for wcfsI have 2 components with 2 distinct rule flows, each one needs to go to a specific queue in RN. So far I have not been successful in creating these rules in Engagement S… -
How to stop report execution from a custom script?Hi Everyone, I have the requirement where the bulk update data is needed within the Agent Console. I have written created a Custom script. The script is funtioning corre…Praks 41 views 2 comments 0 points Most recent by Cătălin Hurjui-Support-Oracle Reporting & Analytics for B2C Service
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Is there any possible to write SQL queries in Reports of Oracle B2C Service CloudIs there any possible to write SQL queries in Reports of Oracle B2C Service Cloud? @Robert Surujbhan-OracleSowmyaReddy 31 views 3 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Report to extract Standard text sent through Rule response by systemWe have a requirement to extract all the standard text with names that are being sent by the system through rules. We tried but did not find a way to join transaction/th…Shubham Gupta-177131 11 views 1 comment 1 point Most recent by Srinath Srinivasan-Oracle Reporting & Analytics for B2C Service -
Interview service in OIAHi Team, We have implemented OIA within the Agent Desktop using the Assess API in the SOAP Assess service. This will always consume a Tier 3 session. We have been using … -
Why my Logon Reports show duplicate rows?I did a new Logon Report to show start/end by day. But it is running with duplicate rows for each Agent, I would like show one row only. I'm using account_session_histor…Leonardo Santos 41 views 5 comments 0 points Most recent by Kurt Helfrich Reporting & Analytics for B2C Service