Discussion List

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  Configuring "Logging Extensibility Action" for AI features

  We are enabling some of the AI features available in B2C Service. For some, like proofread agent and SR thread summarization, the steps talk about Customization tab: htt…

  Received Response

  Biljana Savic- Oracle-Oracle 10 views 2 comments 0 points Most recent by Biljana Savic- Oracle-Oracle Nov 12, 2025 9:09AMIntelligent Advisor for B2C Service
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  Modify thread display in history

  Hi Team, Our client wants to update the customer name used when thread history is sent to/is visible to clients. For the portal, the labels for the header can be modifie…

  Received Response

  Nancy Franchino 13 views 3 comments 0 points Most recent by Anuj Behl Oct 21, 2025 2:01PMReporting & Analytics for B2C Service
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  Identify someone in copy in the thread

  Hello I am putting together an incident report and in one column, I would like to return which incidents were copied to a specific account. The column is working perfect…

  Received Response

  Fabio Nunes 32 views 1 comment 0 points Most recent by Gabriela Musat-Support-Oracle Sep 2, 2025 5:35AMReporting & Analytics for B2C Service
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  Rules triggering survey

  Hi, is there a way to determine which rule triggers a survey in Oracle Service Cloud? Is there any built-in report available for this? Please help me locate it. Thank yo…

  Received Response

  Boby B Jacob 14 views 2 comments 0 points Most recent by Boby B Jacob Aug 14, 2025 8:03AMReporting & Analytics for B2C Service
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  Questions Regarding Authentication for Oracle Generative AI Agents Integration

  Hello, I'm trying to implement some features of Oracle Generative AI Agents within Oracle Service Cloud (RightNow). I came across this blog post, which demonstrates how …

  Question

  DaniGR 14 views 0 comments 0 points Started by DaniGR Jul 31, 2025 5:34PM Oracle AI for Fusion Applications
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  Customer Portal not responding for some users on Microsoft Edge

  Since the patch upgrade to 25B. We have had a number of users report that the customer portal questions page is not responding. All our users use the latest version of M…

  Question

  Sharon O'Malley 19 views 0 comments 0 points Started by Sharon O'Malley Jul 30, 2025 9:52AM CX Apps
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  report with siblings

  Hello, I am trying to build a report with sibling answers. For example, the report would contain the EN ids, FR ids, and Spanish Ids. Has anyone done this? Thanks Nik

  Accepted answer

  nik tran 22 views 4 comments 0 points Most recent by nik tran Jun 9, 2025 10:52PMReporting & Analytics for B2C Service
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  How can I add a custom button to the Live Chat UI in the Agent Browser UI in Oracle B2C Rightnow

  How can I add a custom button to the Live Chat UI in the Agent Browser UI in Oracle B2C Rightnow.

  Received Response

  SowmyaReddy 36 views 1 comment 0 points Most recent by Jessica Bradley-Oracle May 27, 2025 3:11PMCommunication Channels