User experience
Discussion List
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How can I add ticket description in message thread?When someone send mail to the help desk the ticket description usually comes under Message Thread. However we are facing challenges in some mail where ticket description… -
Supply Chain Planning Redwood UI Page Groups in Supply PlanSummary: Cannot default page group when opening a supply plan unless it is duplicated from available seeded pages. Content (please ensure you mask any confidential infor…Alexandre Chea-Oracle 32 views 3 comments 0 points Most recent by Alexandre Chea-Oracle Supply Chain Planning and Collaboration
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Apply two patch sets at same timeSummary: We are currently on patch set 25A. We have a number of new business units and modules going live in October/November time frame. We were wondering if it would b…
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Do we have Optimization planning engine feature available in Oracle Fusion Supply Chain planning.Do we have Optimization planning engine feature available in Oracle Fusion Supply Chain planning.PriyathamK 1 view 1 comment 0 points Most recent by Ryan Blake-Oracle Supply Chain Planning and Collaboration
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Dynamic links in HR helpdesk resolution emailSummary: We have a requirement to send the HR Help Desk survey automatically to the primary point of contact when the request status is changed to resolved. I have enabl…
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Required cookies prevent app users to see full contentWe’d need assistance regarding an ongoing issue with the Help&Contact page handling in the AEGEAN app and mobile browser for the logged-in users. More specifically, when…
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Smart tip auto scrolling and a seeded smart tip that is not accessible to edit or removeSummary: We have about 15 smart tips in a single OGL guide. These are all related to career and performance. However when opening the career and performance tile > skill…
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How to see full list of multi select values (Help Desk Redwood)Summary: I have a created a custom multi select field in HR Help Desk Redwood and the client have asked that all the values be displayed as they wouldn't know that other…
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Unable to see any Tabs while login oracle fusion from mobileSummary: Business user is trying to login to fusion using mobile. They are able to see only other tab. May I know how we can fix to have all other tabs in mobile? Conten…
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Clarification on Hiding Category Path in “Create New SR” PageSummary: Could you please advise if you were able to hide the category path for end users on the “Create New SR” page—specifically in the section where users categorize …
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Celebrate - Admin access to award or redeem points in CelebrateSummary: We are looking for a solution where the points can be awarded centrally by HR Specialist / Admin users. Currently a manager can award or recognize anyone from t…
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How works "Browse popular article" section in My Help Redwood?Summary: From the page My help we have the section "Browse popular article" that show always the same articles even if the most searched are different from the ones that…
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Issue with Language Setting Automatically Switching to English in Release 25AHello, I have noticed an issue after updating to the new release 25A of Oracle Help Desk. When I set the login language to Italian, everything seems to work correctly. H…
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how to do different sequence Asset numbering for multiple business units in oracle fusionhow to do different sequence Asset numbering for multiple business units with different asset books if the option available in oracle fusion
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Uses of Tags in Next Gen HR Help DeskSummary: Tags are enabled for Redwood HR Help Desk in 24A. Client would like to know on its uses. Can it be used for filtering or routing to queues? Content (please ensu…