User experience
Discussion List
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Clarification on Hiding Category Path in “Create New SR” PageSummary: Could you please advise if you were able to hide the category path for end users on the “Create New SR” page—specifically in the section where users categorize … -
Celebrate - Admin access to award or redeem points in CelebrateSummary: We are looking for a solution where the points can be awarded centrally by HR Specialist / Admin users. Currently a manager can award or recognize anyone from t…
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How works "Browse popular article" section in My Help Redwood?Summary: From the page My help we have the section "Browse popular article" that show always the same articles even if the most searched are different from the ones that…
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Issue with Language Setting Automatically Switching to English in Release 25AHello, I have noticed an issue after updating to the new release 25A of Oracle Help Desk. When I set the login language to Italian, everything seems to work correctly. H…
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how to do different sequence Asset numbering for multiple business units in oracle fusionhow to do different sequence Asset numbering for multiple business units with different asset books if the option available in oracle fusion
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Uses of Tags in Next Gen HR Help DeskSummary: Tags are enabled for Redwood HR Help Desk in 24A. Client would like to know on its uses. Can it be used for filtering or routing to queues? Content (please ensu…
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How to change names in helpdeskHi, We are facing an issue where all names displaying in helpdesk (contacts, assigned to, and team members) are pulling in the user's full legal name. We would like to c…
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How to default /Clear the Subject of the email/response when agent tries to reply to messagesSummary: How to default / Clear the Subject of the email / response when agent tries to reply to the messages using an Agent UI? Any Profile options available to clear t…
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Is there any way to set selected ess jobs at top in schedule process based on userSummary: Hi Team, User run Import AutoInvoice and Print receivable transaction job more often from ess. Is there any way that they can list those two ess on top if they …
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OGL Widget is enabled and can we make any customization on that if specific to BU or Legal EmployerHello Team, Oracle Guided Learning is enabled in our environment. whenever we click on OGL I con it will give visibility to a lot tasks like Employee self service or MSS…Chinthada.Naveen 61 views 8 comments 1 point Most recent by Kristin Milam-Oracle Oracle Guided Learning
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How to Dynamically Pass Purchase Order ID to PSQuery URL in OGL Smart TipSummary: Hello, I am currently building a Smart Tip in Oracle Guided Learning for PeopleSoft, and I need help with dynamically passing data from the page into a PSQuery …
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Can an Item Marked as Delete in PDH, show history in Demand Planning?Summary: Using Item status other than Active and Inactive in PDH. Can an Item Marked as Delete in PDH, show history in Demand Planning? Content (please ensure you mask a…UNIFIRST-Shweta 11 views 2 comments 0 points Most recent by UNIFIRST-Shweta Supply Chain Planning and Collaboration
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Adding signature to acknowledgement emailSummary: Hi team, my client is debating whether to utilise the OOTB acknowledgement emails that Oracle deliver or performing this through a workflow. The only advantage …
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Need by date Schedule Option not honored in production schedulingSummary: We can see a behavior in Production scheduling Gantt chart where same Work Order which of FG item is pegged to 2 Child WO's - both Child Work orders Need by dat…Vatsala Bharadwaj 21 views 2 comments 0 points Most recent by M. Bolsinger-Oracle Supply Chain Planning and Collaboration -
User wants to change timezone from UTC to PST Time zoneSummary: Hi Team Business user getting invoice approval triggers based on UTC Interval. But he wants triggers based on PST Time zone Interval? Changing the time zone fro…
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How to manage unmet demands in Supply Planning (planned order not created for sales order lines)Hi, We have some sales order lines for which we do not have any planned order created to supply them. When looking at the Unmet Demand measure, we can see that it is fil…Alexandre Chea-Oracle 41 views 10 comments 1 point Most recent by Alexandre Chea-Oracle Supply Chain Planning and Collaboration
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How does the collaborator functionality in Role Guide work?Summary: Hi All, As per the documentation - collaborators are the co-authors for role guides. What I understand from this is any user with the WLF_MANAGE_ROLE_GUIDES pri…
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Online question text field/areaSummary: Is there any difference with Text and Text box data types when creating online questions? we checked the help guide and both has 1000 chars limit for answers. T…FJ2015 11 views 3 comments 0 points Most recent by Kathy DiPaola-Oracle Taleo Business Edition (TBE)
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Significance of 'Order Type' in Bookings History Upload FBDI File?Summary Significance of 'Order Type' in Bookings History Upload FBDI File?Content Hi All, There is a one column 'Order_Type' in the Bookings/Shipment History FBDI File w…Ramesh Choudhary 43 views 3 comments 0 points Most recent by Yann Consolin-Oracle Supply Chain Planning and Collaboration -
Emails and notifications are not consistentSummary: We have created workflow objects to trigger emails, and we have also created server scripts to trigger web notifications. Recently during testing, we noticed th…
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Groovy and Notification ExamplesSummary: Can anyone share their trigger and groovy script for common notifications for HR Help Desk? I have been able to create a few around changed attributes, like whe…
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Usage of Planning Percentage in Demand Plan and Supply PlanSummary Planning Percentage of above 100% is not showing up correctlyContent Hello, In the Item structure, when the Planning Percentage for an Item is less than 100%, we…Vatsala Bharadwaj-Oracle 67 views 6 comments 0 points Most recent by Saroj Maharana Supply Chain Planning and Collaboration