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Notify Filer with email - Support Admin/Manager Permission

edited Nov 22, 2019 10:24AM in CRM 1 comment

Hi,

I am trying to understand the permission required for a support rep to be able to create a case directly in NetSuite and an email to be automatically sent to the customer with the case details.

Under Support > Support Setup > Notifications, the Notify Filer On Support Rep Cases is ticked.

This functionality works when a user has the Support Admin role but if a user just has a Support Manager role then NetSuite doesn't send the auto email when the case is created directly in NetSuite.

Can anyone tell me what the required permission is for a Support Manager to be able to create a case directly in NetSuite and NetSuite emails the customer the case details?

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