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NetSuite 2025.2 Release Notes - This document summarizes the changes to NetSuite between 2025.2 and the previous release.
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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Case Capture Duplicate Cases
We are using NetSuite's case management module to handle our support cases. We're running into an issue that creates duplicate cases and it seems like it might be common so we're hoping someone else has seen this.
NetSuite sends case e-mails out with a custom e-mail address in the "from" field (so it might be something like [EMAIL="customerservice@company.com"]customerservice@company.com[/EMAIL], or whatever you want to set it to) so that when a person receives the email, it looks like a normal e-mail address. However, the "reply-to" address is something like [EMAIL="cases.12345.678910_12345@cases.netsuite.com
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