Discussions

Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Pop Quiz You only have until July 23, 2024, 11:00 AM ET to comment your answers and earn rewards! Click here for more details.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Community Poll: What sort of content would you like to see more of?
Get ready to take on exciting new challenges and become the next SuiteMaster of the Month!

Advanced Partner Centre support cases

edited Nov 22, 2019 10:23AM in CRM

Hi,
We are trying to set up Advanced Partner Centre roles to give some partners extended visibility of certain functions within our Netsuite instance.
We sell professional services (including IT Support) to partners with our end-customers ultimately being partners customers, not our own.
We have Partner records set and Customers belonging to those partners. We have given Advanced Partner Centre users access to 'Support' for case management.
The problem we are facing is we can't seem to extend visibility of the partners customers support cases. If we set the role restrictions to "Own and subordinates" the partner can only see cases created by members of the partner group, if we set restrictions to "none" the partner can see ALL support cases.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 3 (Jul-Sep 2024)

This Week's Leaders

This Month's Leaders

All Time Leaders