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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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Support Case Severity/Business Impact now available when submitting an online case.
In our efforts to continuously improve our customers’ experience, we are pleased to introduce the Netsuite Support Case Severity/Business Impact Feature. Our customers will be empowered to indicate the urgency of their case and allow NetSuite Support to assess and act accordingly.
To flag the Online Case as high priority, please check the “Please check here if this problem has a severe impact on any of your core business processes” box and provide additional information in “Please provide specific details regarding the nature of the impact” textbox.
To submit an Online Case Form, navigate to Support Tab > Customer Service > Contact Support Online.
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