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NetSuite Support Community Gurus schedule during the Holiday Season.

In observance of Public Holidays and Oracle Mandatory Year-End break, our NetSuite Support Guru Team will be offline on December 25 to 29 and January 1, 2024.

The NetSuite Support Community site will be up and running on the dates mentioned above, and you may continue to post your questions and discussions. Our NetSuite Support Gurus will respond to unanswered questions posted during the holiday break once we resume normal operations on January 2, 2024.

We wish you a safe and enjoyable Holiday Season. We are grateful for your participation and contributions in the community, and we look forward to collaborating with you in 2024.

Thank you,
NetSuite Support Community Team

Required Transition to Updated Customer Authentication for Online Payments

May 3, 2022 4:01PM edited May 3, 2022 4:01PM in Announcements

Some customers will receive this message because a NetSuite feature you are currently using does not support new requirements for online payment card transactions. These requirements are applicable to many European countries and the United Kingdom.

What Is Changing

First-generation 3D Secure methods (3DS 1.x) is being phased out and replaced with a new, second-generation version, 3DS 2.x (EMV 3DS). To minimize payment card transaction failures for your SiteBuilder or SuiteCommerce web store, you need to start using the second-generation version.

The NetSuite integration with the Worldpay Payment Gateway (Worldpay UK) does not support EMV 3DS. To start using second-generation 3D Secure methods for

Regards,

@Robert Nedelkow-Oracle | NetSuite Support Community Administrator