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NetSuite 2025.2 Release Notes - This document summarizes the changes to NetSuite between 2025.2 and the previous release.
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
SuiteWorld October 6 - 9, 2025: Agenda Builder is live!

Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!

Check out this thread to learn more!

New to NetSuite | Case Record Overview

Cases track issues your customers report and the responses your support representatives give. Cases are created when your customers report problems, ask questions, or otherwise need to communicate with you.

To create a Case Record, navigate to Cases > Customer Service > Cases > New.

Note: Cases are created in four ways,

1.      A support rep creates a case record in NetSuite for customer who calls in.

2.      A customer completes an online case form. See Online Case Forms.

3.      A customer sends an email to your support address.

4.      A customer clicks the Contact Support link in the Customer Center or your Web site and fills out an external case record.

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Michelle Jabanes | NetSuite Support Community Administrator

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