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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
New to NetSuite | Case Record Overview
Cases track issues your customers report and the responses your support representatives give. Cases are created when your customers report problems, ask questions, or otherwise need to communicate with you.
To create a Case Record, navigate to Cases > Customer Service > Cases > New.
Note: Cases are created in four ways,
1. A support rep creates a case record in NetSuite for customer who calls in.
2. A customer completes an online case form. See Online Case Forms.
3. A customer sends an email to your support address.
4. A customer clicks the Contact Support link in the Customer Center or your Web site and fills out an external case record.
🏆️ Earn Community badges for Refer a Member | Answer Accepter | Content Creator
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Michelle Jabanes | NetSuite Support Community Administrator