Discussions

Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Weekly Quiz! You only have until May 30, 2PM EST to comment your answers and earn rewards! Click here for more details.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Community Poll: What sort of content would you like to see more of?

Case Management External Form E-fix for Anonymous Submissions

edited Apr 11, 2024 2:03PM in Announcements

This notice applies to customers who use the NetSuite CRM Case Management external form feature to receive support requests or other inquiries from your customers.

What is Changing?

NetSuite will apply an e-fix to Case Management on April 11, 2024. The e-fix changes how we define the Author when a customer uses your external case form to submit a message without being logged in.

Because the author was not validated through login credentials, the message is considered to be an anonymous submission.

Previously when a message was received from an anonymous source, the external case form would populate the Author field with the company’s name or primary contact.

Regards,

@Robert Nedelkow-Oracle | NetSuite Support Community Administrator

Earn Community badges now! Refer a Member | Answer Accepter

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 ((Apr-Jun 2024) )

This Week's Leaders

This Month's Leaders

All Time Leaders