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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
NSC | Communication tab does not show emails logged
In the retail industry for example, such as in auto-sales, online customer forms can be used to receive information about customers from a website. It is crucial for Sales representatives to be informed of such new customers when they enter information in the online form so that they can track and strategize, which contributes to a more responsive and customer-centric retail operation. However, notifications about this are not logged in the communications tab of the customer record (this is a normal behavior in NetSuite), which can lead to a risk of delayed or missed sales or opportunities.
NetSuite Administrators may opt to make email notifications instead. This will be beneficial from tracking leads right after they got recorded, and this notification will make Sales reps more focused on checking their email inboxes about such information making it effective in tracking important sales opportunities. Here's how:
Veronica Steluta Mincior
