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NSC | Communication tab does not show emails logged

edited May 31, 2024 7:02AM in Account Administration

In the retail industry for example, such as in auto-sales, online customer forms can be used to receive information about customers from a website. It is crucial for Sales representatives to be informed of such new customers when they enter information in the online form so that they can track and strategize, which contributes to a more responsive and customer-centric retail operation. However, notifications about this are not logged in the communications tab of the customer record (this is a normal behavior in NetSuite), which can lead to a risk of delayed or missed sales or opportunities.

NetSuite Administrators may opt to make email notifications instead. This will be beneficial from tracking leads right after they got recorded, and this notification will make Sales reps more focused on checking their email inboxes about such information making it effective in tracking important sales opportunities. Here's how:

Veronica Steluta Mincior

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