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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Change in Responding to Customer Messages in CRM Case Management
This notice applies to customers who use the NetSuite CRM Case Management feature to receive and manage support requests from your customers.
What Is Changing?
As of NetSuite 2024.2, the support representative assigned to a customer case will not be added automatically as a recipient when the support rep responds to a customer.
Currently, the Receive Customer Replies in Case List Only preference requires support reps to contact customers through CRM Case Management, and the support rep's email is added automatically to the reply.
After your account is upgraded to NetSuite 2024.2, this preference will be renamed to Prevent Support Reps from Receiving Customer Replies by Email
Regards,
@Robert Nedelkow-Oracle | NetSuite Support Community Administrator
In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them make the most out of their NetSuite journey. Click here for more details.